Specialty Launch Operations Lead

Alt; Ohio; Hybrid; USD 50,000 - 73,000; Full time

Job summary

3Y Health is expanding its operations model by hiring Operations Leads who own a specialty from launch to live back-office. You’ll define billing, insurance, and provider support workflows, write SOPs, select integrations, and collaborate with engineering to go live.

You’ll recruit and lead a dedicated team, build dashboards and KPIs, and drive revenue operations as the specialty scales. This is a contractor role based in Greece, designed for someone who can work US East Coast hours and thrive

Qualifications

• 2 to 5 years of experience in operations, consulting, a startup or another fast-moving environment.
• Strongly quantitative and technical. You build models and dashboards, work comfortably with data, use automation tools such as Zapier, Make or n8n to remove manual work, and make decisions from the numbers.
• Experience setting up something new, such as a process, a team, a product or a business line.
• Ownership. You treat the outcome as yours, you unblock yourself and you don't wait to be told what to do next.
• Daily use of AI tools such as Claude or ChatGPT for research, writing, analysis and automation. We'll ask you to show us how you use them.
• Hands-on experience with Notion, Airtable or similar tools for building workflows, trackers and documentation
• Comfortable with varied, hands-on work. During a launch you might write SOPs in the morning and join a payer call in the evening.
• Excellent written and spoken English. Our team works across the US, Europe and Asia, and most decisions happen in writing.
• Based in Athens and able to work mostly US East Coast hours (afternoons and evenings in Athens)

Responsibilities

• Own the launch of one new specialty, from first requirements to go-live for billing and collections
• Learn how the specialty works: how its practices bill, which payers, codes and rules matter, how authorizations and benefits checks work, and where the work usually breaks
• Gather requirements from clinicians, partner practices and internal teams, and turn them into clear specs for product, engineering and integrations
• Own the integrations your specialty needs: choose the EHR, practice management and clearinghouse systems to connect, manage those vendors, and work with engineering through testing and go-live
• Write and maintain the SOPs and playbooks your team runs on
• Hire and lead your specialty team, including RCM, authorization and benefits verification, and care operations specialists working across time zones, and own onboarding and general team training.
• Build the dashboards and KPIs for your specialty, such as clean claim rate, denial rate, days in A/R, authorization turnaround and patient response times, and run the operation from them
• Find manual work and remove it, using AI tools and automation or by working with engineers on the AI agents that run parts of the workflow
• Over time, own revenue operations for your specialty, including collections performance, payer mix and input into pricing
• Stay close to the work: review denials and authorization delays with your RCM Lead and fix the process behind them

Skills

Operations experience

Quantitative & data analysis

Automation tooling

Notion / Airtable

English communication

Tools

Notion

Airtable

Zapier / Make / n8n

Job description

3Y Health is expanding its operations model by hiring Operations Leads who own a specialty from launch to live back-office. You’ll define billing, insurance, and provider support workflows, write SOPs, select integrations, and collaborate with engineering to go live.

You’ll recruit and lead a dedicated team, build dashboards and KPIs, and drive revenue operations as the specialty scales. This is a contractor role based in Greece, designed for someone who can work US East Coast hours and thrive