Remote LATAM Enterprise Account Manager for AI Agents

ElevenLabs; United States; À distance; USD 110 000 - 180 000; Plein temps

Résumé du poste

ElevenLabs is seeking an experienced Enterprise Customer Success professional to manage a portfolio of high‑value accounts across the LATAM region. You will advise on agent design, personas, and integrations, ensuring successful deployment of our Agents Platform in production environments.

You will drive expansion, renewals, and deeper product adoption, collaborating with Sales, Engineering, and Customer Success to deliver measurable revenue growth while supporting customers from onboarding

Qualifications

• 5+ years in Customer Success or Account Management for B2B SaaS/AI products in LATAM region.
• Fluent in Spanish and English.
• Experience building/deploying AI agents and integrating with APIs/SDKs.

Responsabilités

• Manage a defined portfolio of enterprise accounts and drive net revenue retention.
• Identify expansion opportunities and cross-sell through deeper agent usage.
• Collaborate with Sales, Engineering and Customer Success to convert technical success into revenue growth.
• Provide guidance on agent design, flows, and integrations to customers.

Connaissances

Customer Success

Account Management

Spanish & English fluency

AI agents familiarity

APIs & integrations

Revenue quota ownership

Communication & relationships

LATAM market knowledge

Self‑motivated & autonomous

Outils

APIs

SDKs

Description du poste

ElevenLabs is seeking an experienced Enterprise Customer Success professional to manage a portfolio of high‑value accounts across the LATAM region. You will advise on agent design, personas, and integrations, ensuring successful deployment of our Agents Platform in production environments.

You will drive expansion, renewals, and deeper product adoption, collaborating with Sales, Engineering, and Customer Success to deliver measurable revenue growth while supporting customers from onboarding