Remote L&D Specialist: Sales Enablement & Growth

Prosper Marketplace; Phoenix (AZ); Hybrid; USD 68,000 - 77,000; Full time

Benefits offered by this job

401(k) with 5% match

Udemy access

Childcare assistance

Pet insurance

Wellness allowance

Job summary

Prosper Marketplace seeks an Learning and Development Specialist in Phoenix to enhance training for Operations, focusing on sales enablement and customer experience. You will craft content, deliver programs, and partner with cross-functional teams to improve performance and reduce errors.

You will translate complex information into clear materials, align with brand and compliance, and measure learning outcomes through assessments and feedback. Come join a mission-driven fintech.

Qualifications

• Writes clear, concise training content for diverse audiences.
• Understands learning theories and ADDIE concepts.
• Translates complex information into engaging content for operations teams.

Responsibilities

• Develop accurate, user-friendly content for internal knowledge base.
• Design, develop, and deliver learning solutions for new hires and tenured agents.
• Collaborate with subject matter experts and leaders to validate content.
• Create training and job aids for new processes and system updates.
• Translate legal/operational jargon into clear language.
• Ensure content meets brand guidelines and compliance.
• Track attendance, assessment scores, and survey feedback.

Skills

Content writing

Learning theories

Coaching

Analytical thinking

Stakeholder collaboration

Education

BA/BS in Learning & Development or related field

Tools

Google Workspace

Job description

Prosper Marketplace seeks an Learning and Development Specialist in Phoenix to enhance training for Operations, focusing on sales enablement and customer experience. You will craft content, deliver programs, and partner with cross-functional teams to improve performance and reduce errors.

You will translate complex information into clear materials, align with brand and compliance, and measure learning outcomes through assessments and feedback. Come join a mission-driven fintech.