Remote Knowledge & Process Coordinator

Insight Global; Charlotte (NC); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Insight Global is seeking a Work Management Coordinator to support knowledge management, SOP documentation, and training materials. The role emphasizes collaboration across departments and locations, with a remote-flexible setup and optional in-office access near major US hubs.

The ideal candidate will bring strong organizational skills, attention to detail, and excellent written and verbal communication. Experience with platforms like Smartsheet, ProProfs, SharePoint, or Confluence is highly

Qualifications

• Experience in knowledge management
• Experience coordinating training or learning initiatives
• Proficiency in creating SOPs and process documentation
• Technical writing experience for guides and knowledge bases
• Experience coordinating operations or processes across teams
• Experience developing or maintaining SOPs, process docs, training materials or knowledge-base content
• Familiarity with work management or content management platforms (Smartsheet, ProProfs, SharePoint, Confluence)
• Outstanding organizational and attention-to-detail skills
• Excellent written and verbal communication skills
• Ability to coordinate with stakeholders across departments and locations
• Ability to manage multiple priorities with strong follow-through

Responsibilities

• Support knowledge management and process documentation efforts
• Maintain and update SOPs, process docs, training materials and user guides
• Create and manage knowledge-base content across platforms
• Coordinate with stakeholders across multiple departments and locations
• Demonstrate strong follow-through and prioritize tasks independently

Skills

Knowledge management

Training coordination

SOP/process documentation

Technical writing

Operations/process coordination

Knowledge-base content

Strong organizational skills

Written and verbal communication

Stakeholder coordination

Follow-through/multi-priority

Tools

Smartsheet

ProProfs

SharePoint

Confluence

Job description

Insight Global is seeking a Work Management Coordinator to support knowledge management, SOP documentation, and training materials. The role emphasizes collaboration across departments and locations, with a remote-flexible setup and optional in-office access near major US hubs.

The ideal candidate will bring strong organizational skills, attention to detail, and excellent written and verbal communication. Experience with platforms like Smartsheet, ProProfs, SharePoint, or Confluence is highly