Remote Knowledge Management & Communications Leader

Liberty Mutual; Boston (MA); On-site; USD 83,000 - 139,000; Full time

Job summary

Liberty Mutual is seeking a Manager, Knowledge Management & Communication to lead a team of content strategists and drive KM initiatives across US RM audiences. The role focuses on delivering accurate, engaging content and improving organizational effectiveness within KM partnerships.

You will develop standards, oversee resources, and coach staff to ensure accessible and relevant knowledge assets, while managing multiple projects and stakeholder relationships.

Qualifications

• Experience leading teams and delivering content/KM initiatives.
• Strong strategic thinking and planning capabilities.
• Proven ability to manage multiple projects with deadlines.
• Excellent written and verbal communication, collaboration skills.
• Familiarity with knowledge management tools and concepts is a plus.

Responsibilities

• Develop and maintain operational standards to optimize KM effectiveness.
• Oversee team to ensure knowledge resources are accessible, relevant, and useful.
• Manage capacity and productivity to support KM goals.
• Assess stakeholder engagement to improve efficiency and satisfaction.
• Foster a high-performing, inclusive environment and accountability.

Skills

People leadership

Strategic thinking

Project & time management

Communication & collaboration

Knowledge management concepts

Job description

Liberty Mutual is seeking a Manager, Knowledge Management & Communication to lead a team of content strategists and drive KM initiatives across US RM audiences. The role focuses on delivering accurate, engaging content and improving organizational effectiveness within KM partnerships.

You will develop standards, oversee resources, and coach staff to ensure accessible and relevant knowledge assets, while managing multiple projects and stakeholder relationships.