Director, Knowledge Management & Delivery (Remote)

Liberty Mutual; Boston (MA); On-site; USD 106,000 - 183,000; Full time

Job summary

Liberty Mutual in Boston seeks an Assistant Director, Knowledge Management & Communications to translate KM strategy into business results, lead a delivery team, and partner with leaders to improve how employees access knowledge. This full-time role focuses on governance, content quality, and user experience across KM programs.

You will collaborate with Claims, Service, Underwriting, and Distribution to address knowledge needs, measure impact, and drive continuous improvement.

Qualifications

• Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.
• Ability to translate strategy into actionable plans and outcomes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management capabilities.
• Ability to influence across teams and lead through change.

Responsibilities

• Lead the delivery of KM programs, projects, and strategic initiatives.
• Manage team capacity, priorities, and execution against business goals.
• Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.
• Drive improvements in content quality, governance, search, and user experience.
• Use data and employee feedback to identify opportunities and measure impact.
• Build relationships across the knowledge management ecosystem.
• Coach and develop KM professionals while fostering a culture of accountability.

Skills

Knowledge management

Governance

Content lifecycle management

User-centered design

Analytical skills

Stakeholder management

Change leadership

Job description

Liberty Mutual in Boston seeks an Assistant Director, Knowledge Management & Communications to translate KM strategy into business results, lead a delivery team, and partner with leaders to improve how employees access knowledge. This full-time role focuses on governance, content quality, and user experience across KM programs.

You will collaborate with Claims, Service, Underwriting, and Distribution to address knowledge needs, measure impact, and drive continuous improvement.