Remote Knowledge Management Lead

Airbnb; United States; On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Bonus opportunities

Employee Travel Credits

Comprehensive benefits package

Job summary

A leading hospitality platform in the United States is seeking a KM Manager to lead its content and knowledge management team. The successful candidate will be responsible for structuring information, coaching a team of content professionals, and developing strategies that enhance customer experience. This position allows for remote work but requires living in a state where the company has a registered entity. Attractive pay range of USD $160,000—$200,000 plus additional benefits.

Qualifications

• Proven track record of leading content teams and providing professional development.
• Familiarity with Taxonomy and Information Architecture concepts.
• Experience with customer service teams in global organizations.

Responsibilities

• Lead a group of content professionals to structure knowledge.
• Collaborate on content strategy and tool lifecycle.
• Coach and mentor a high-performing team and set clear goals.

Skills

Content Management

Leadership

Digital Knowledge Management

Agile Methodologies

Education

10+ years in content and knowledge management

Tools

ContentStack

Airtable

Asana

Job description

A leading hospitality platform in the United States is seeking a KM Manager to lead its content and knowledge management team. The successful candidate will be responsible for structuring information, coaching a team of content professionals, and developing strategies that enhance customer experience. This position allows for remote work but requires living in a state where the company has a registered entity. Attractive pay range of USD $160,000—$200,000 plus additional benefits.