Assistant Director, Knowledge Management & Comm

Liberty Mutual Insurance; Plano (TX); On-site; USD 120,000 - 165,000; Full time

Job summary

Liberty Mutual Insurance in Plano, TX seeks an Assistant Director, Knowledge Management Delivery to translate KM strategy into business results and lead a delivery team across the KM portfolio.

You will partner with business leaders to improve how employees find, use, and trust knowledge, turning priorities into roadmaps, delivery plans, and measurable outcomes.

Qualifications

• Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.
• Ability to translate strategy into actionable plans and outcomes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management capabilities.
• Ability to influence across teams and lead through change.

Responsibilities

• Lead the delivery of KM programs, projects, and strategic initiatives.
• Manage team capacity, priorities, and execution against business goals.
• Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.
• Drive improvements in content quality, governance, search, and user experience.
• Use data and employee feedback to identify opportunities and measure impact.
• Build relationships across the knowledge management ecosystem
• Coach and develop KM professionals while fostering a culture of accountability

Skills

Knowledge management

Governance

Content lifecycle management

User-centered design

Strategic planning

Communication

Stakeholder management

Leadership

Education

Bachelors degree in communication, information management, learning and development or related fields

Job description

Description

The Assistant Director, Knowledge Management Delivery helps transform KM strategy into business results. This role leads the execution of KM initiatives, manages a delivery team, and partners with business leaders to improve how employees find, use, and trust knowledge. As the operational counterpart to the KM Program Director, this leader ensures strategic priorities are translated into roadmaps, delivery plans, and measurable outcomes across the KM portfolio.

Description

The Assistant Director, Knowledge Management Delivery helps transform KM strategy into business results. This role leads the execution of KM initiatives, manages a delivery team, and partners with business leaders to improve how employees find, use, and trust knowledge. As the operational counterpart to the KM Program Director, this leader ensures strategic priorities are translated into roadmaps, delivery plans, and measurable outcomes across the KM portfolio.

What You'll Do

• Lead the delivery of KM programs, projects, and strategic initiatives.


• Manage team capacity, priorities, and execution against business goals.


• Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.


• Drive improvements in content quality, governance, search, and user experience.


• Use data and employee feedback to identify opportunities and measure impact.


• Build relationships across the knowledge management ecosystem


• Coach and develop KM professionals while fostering a culture of accountability

What You'll Need To Be Successful

• Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.


• Ability to translate strategy into actionable plans and outcomes.


• Strong analytical, problem-solving, and decision-making skills.


• Excellent communication and stakeholder management capabilities.


• Ability to influence across teams and lead through change.

Qualifications

• Bachelors degree in communication, information management, learning and development or related fields


• 5 to 7 years of experience working with cross-functional teams supporting user-centric design principles


• Understanding of learning and development concepts, including performance support


• Excellent understanding of business operations and procedures, insurance industry preferred


• Excellent communication and interpersonal skills


• Strong organizational and planning skills


• Strong research and analytical abilities


• Strong leadership skills and management experience, preferred

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California


• Los Angeles Incorporated


• Los Angeles Unincorporated


• Philadelphia


• San Francisco