Remote Key Account Specialist | B2B Ops & Client Success

Stanley 1913; Denver (CO); A distancia; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Dental insurance

Vision insurance

401(k)

14 paid holidays

Descripción de la vacante

Stanley 1913 is seeking a Key Account Specialist to own assigned accounts, manage orders, and deliver a best-in-class customer experience. This remote role requires you to be located in or near Denver, CO, and to collaborate with Sales, Supply Planning, and Finance to mitigate risks and ensure timely fulfillment.

You will support order management, inventory visibility, and cross-functional initiatives while driving customer satisfaction and account growth.

Formación

• Bachelor's degree or equivalent business experience.
• 3+ years of experience in customer service, customer experience, account management, sales support, order management, or supply chain operations.
• Experience managing customer relationships in a B2B environment.
• Strong understanding of order-to-cash processes.

Responsabilidades

• Serve as the primary operational point of contact for assigned accounts.
• Build trusted relationships through proactive communication and issue resolution.
• Manage customer inquiries, requests, and escalations from receipt through resolution.
• Maintain a comprehensive understanding of customer requirements, service expectations, and business priorities.
• Manage order execution activities for assigned accounts from order receipt through fulfillment.
• Review order status, inventory availability, shipping commitments, and fulfillment risks.
• Coordinate resolution of order exceptions, shortages, allocation issues, and delivery concerns.
• Partner with Distribution Centers, Planning, and Supply Chain teams to ensure timely order execution.
• Monitor open orders and proactively communicate changes or risks to customers and internal stakeholders.

Conocimientos

Customer service

Account management

Order management

ERP systems

CRM systems

Communication

Educación

Bachelor's degree or equivalent business experience

Herramientas

ERP systems

CRM systems

Order management systems

Descripción del empleo

Stanley 1913 is seeking a Key Account Specialist to own assigned accounts, manage orders, and deliver a best-in-class customer experience. This remote role requires you to be located in or near Denver, CO, and to collaborate with Sales, Supply Planning, and Finance to mitigate risks and ensure timely fulfillment.

You will support order management, inventory visibility, and cross-functional initiatives while driving customer satisfaction and account growth.