Key Account Specialist (Fully Remote)

Stanley 1913; United States; Remote; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Stanley 1913, a Morgan Street Holdings brand, designs lifestyle drinkware and accessories, including the Quencher line, to support active lifestyles. The role centers on owning accounts, managing customer inquiries and escalations, and overseeing order execution from receipt to fulfillment.

You will provide inventory visibility, help mitigate fulfillment risks, and collaborate to protect revenue and service quality for customers globally.

Aufgaben

• Act as the primary day-to-day advocate for assigned accounts.
• Manage customer inquiries and escalations through resolution.
• Oversee order execution from receipt to fulfillment.

Jobbeschreibung

Account Ownership & Customer Experience:

• Act as the primary day-to-day advocate for assigned accounts.
• Manage customer inquiries and escalations through resolution.

Order Management & Execution:

• Oversee order execution from receipt to fulfillment.
• Coordinate resolution of order exceptions and delivery concerns.

Inventory & Risk Management:

• Provide visibility into inventory constraints and fulfillment risks.
• Help mitigate revenue and service risks through proactive account management.

Stanley 1913 designs lifestyle drinkware and accessories, including the popular Quencher series, to support active lifestyles. Part of Morgan Street Holdings, it employs over 10,000 people globally and focuses on sustainable products.