Remote - Junior IT & AI Support Specialist

First Roles; Arizona City (AZ); Remote; USD 30,000 - 35,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

First Roles is seeking a motivated Junior IT & AI Support Specialist to handle day-to-day tech needs, support Microsoft 365, and explore AI tools. This is a remote position for residents of Arizona or Texas, with occasional travel. You will learn on the job and contribute to improving efficiency through AI-driven solutions.

The role emphasizes problem-solving, quick learning, and independent work in a remote setup, with opportunities to grow technical skills in business technology and AI tooling.

Qualifications

• Basic computer skills and familiarity with common business software.
• Working knowledge of Microsoft Office or Microsoft 365.
• Basic familiarity with AI tools or a strong interest in learning how to use them.
• Good communication, organizational, and problem-solving skills.
• Ability to learn new software and technology quickly.
• Self-motivated and able to work independently in a remote environment.
• Reliable internet connection and an appropriate home workspace.
• Must reside in Arizona or Texas.
• Must be willing to travel occasionally for business purposes.

Responsibilities

• Provide basic technical support for computers, software, and everyday technology issues.
• Assist with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Help set up software, user accounts, and technology for new employees.
• Use and assist with AI tools such as ChatGPT and Grok.
• Help identify opportunities to use AI and automation to improve efficiency and productivity.
• Troubleshoot basic software and computer issues and document solutions.
• Assist with software updates, technology organization, and general IT administration.
• Research new technology tools and help implement solutions.
• Communicate with team members to resolve technical questions and support daily operations.
• Travel occasionally for company meetings, training, or on-site support as needed.

Skills

Basic computer skills

Microsoft Office / 365

AI tools familiarity

Communication skills

Organizational skills

Problem-solving

Learning agility

Self-motivation

Remote work readiness

Willingness to travel

Job description

Salary: $30,000-$35,000 per year Job Type: Full-Time Work Arrangement: Remote Eligible Locations: Arizona or Texas only Travel: Occasional business travel required

About the Position

We are looking for a motivated, dependable, and tech-savvy Junior IT & AI Support Specialist to support our team's day-to-day technology needs. This role is ideal for someone with basic computer and software knowledge who is interested in learning more about IT systems, Microsoft applications, and artificial intelligence (AI).

The right candidate does not need to be an IT expert. We are looking for someone who is comfortable with technology, enjoys solving problems, learns quickly, and is excited about using new software and AI tools to improve business operations.

This is a remote position, but candidates must reside in Arizona or Texas and be available for occasional business travel.

Responsibilities

• Provide basic technical support for computers, software, and everyday technology issues.
• Assist with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Help set up software, user accounts, and technology for new employees.
• Use and assist with AI tools such as ChatGPT and Grok.
• Help identify opportunities to use AI and automation to improve efficiency and productivity.
• Troubleshoot basic software and computer issues and document solutions.
• Assist with software updates, technology organization, and general IT administration.
• Research new technology tools and help implement solutions.
• Communicate with team members to resolve technical questions and support daily operations.
• Travel occasionally for company meetings, training, or on-site support as needed.

Qualifications

• Basic computer skills and familiarity with common business software.
• Working knowledge of Microsoft Office or Microsoft 365.
• Basic familiarity with AI tools or a strong interest in learning how to use them.
• Good communication, organizational, and problem-solving skills.
• Ability to learn new software and technology quickly.
• Self-motivated and able to work independently in a remote environment.
• Reliable internet connection and an appropriate home workspace.
• Must reside in Arizona or Texas.
• Must be willing to travel occasionally for business purposes.

Preferred, but not required:

• Previous IT support, help desk, or technical customer service experience.
• IT coursework, certifications, or relevant technical training.
• Familiarity with Windows computers, software troubleshooting, or basic networking.
• Experience using AI tools to assist with research, writing, or workflow improvement.

Compensation & Work Environment

• Annual salary of $30,000-$35,000, depending on qualifications and experience.
• Remote work flexibility within Arizona or Texas.
• Hands-on experience with business technology, Microsoft software, and AI tools.
• Opportunity to develop technical skills and grow with the organization.
• Occasional business travel as required.

What We Offer

• Remote work from an eligible location in Arizona or Texas.
• Flexible scheduling
• Paid time off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance