IT Specialist/AI Tech

ViziRecruiter,LLC.

Downers Grove (IL)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Paid PTO

Tuition reimbursement

401(k)

Medical insurance

Vision & dental

Career growth

Therapy resources

Wellness days

Volunteer time off

Job summary

Connection in Downers Grove, IL is seeking an IT Specialist to support desktop end users and expand into AI initiatives. The role combines traditional IT support with hands-on AI exposure within a dynamic team.

The position emphasizes 60% IT operations and 40% AI projects, offering a stable onsite schedule and opportunities for professional growth as the company embraces AI tooling.

Qualifications

3+ years of IT support, desktop support, or help desk experience.
Experience supporting Active Directory and Microsoft 365 environments.
Strong troubleshooting and customer service skills.
Excellent verbal and written communication abilities.
Ability to multitask and follow established processes.
Interest in learning and growing within Artificial Intelligence technologies.
Experience using AI tools such as Copilot, ChatGPT, Gemini, or similar platforms.
Exposure to AI agents, chatbots, prompt engineering, or AI automation is highly preferred.
Self-motivated with a willingness to learn new technologies.

Responsibilities

AI Responsibilities (Approximately 40%): Utilize AI platforms such as Copilot, ChatGPT, Gemini or similar tools.
Assist with AI initiatives and process improvements across the organization.
Help develop, configure, or test AI agents or AI-powered workflows.
Support experimentation with AI chatbots, automation, AI-generated content, and related technologies.
Stay current on emerging AI trends and recommend opportunities for improvement.
Collaborate with internal teams to identify practical AI use cases.
IT Support Responsibilities (Approximately 60%): Provide desktop and end-user support by resolving service desk tickets.
Configure and deploy desktop and laptop computers.
Create, modify, and maintain Active Directory user accounts and permissions.
Support Microsoft 365 / Office 365 users.
Troubleshoot desktop hardware, software, printers, and peripheral devices.
Perform PC inventory management, asset tracking, shipping, and receiving of equipment.
Follow documented procedures while managing multiple priorities.
Assist with general desktop support projects as needed.
Maintain excellent customer service and communication with end users.

Skills

Desktop support

Problem solving

Customer service

Verbal & written communication

Multitasking

Willingness to learn AI

Tools

Active Directory

Microsoft 365

Copilot / ChatGPT / Gemini

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an IT Specialist supporting our client in Downers Grove, IL. This is an excellent opportunity to join a growing organization offering competitive contractor benefits with the potential to convert to a full-time employee. Once hired permanently, employees receive an excellent benefits package including3 weeks of paid PTO, tuition reimbursement, 401(k), comprehensive medical, dental, and vision coverage, and outstanding career growth opportunities.

This is an onsite position located in Downers Grove, IL (60515) working Monday through Friday, 8:00 AM – 5:00 PM. There is no travel required.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellnessand Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We are seeking an IT Specialist who has a solid foundation in desktop support and a genuine interest in expanding their knowledge of Artificial Intelligence technologies. This is an exciting opportunity for someone who enjoys traditional IT support while also wanting hands‑on exposure to emerging AI tools and initiatives.

Initially, the role will consist of approximately:

60% Desktop Support & IT Operations
40% AI Projects & Innovation

This position is ideal for someone who is naturally curious about AI and wants to grow into a more AI‑focused role over time.

Responsibilities

AI Responsibilities (Approximately 40%)

Utilize and explore AI platforms such asMicrosoft Copilot, ChatGPT, Gemini, or similar generative AI tools.
Assist with AI initiatives and process improvements across the organization.
Help develop, configure, or test AI agents or AI‑powered workflows.
Support experimentation with AI chatbots, automation, AI‑generated content, and related technologies.
Stay current on emerging AI trends and recommend new opportunities for improving business processes.
Collaborate with internal teams to identify practical AI use cases.

IT Support Responsibilities (Approximately 60%)

Provide desktop and end‑user support by resolving service desk tickets.
Configure and deploy desktop and laptop computers.
Create, modify, and maintainActive Directoryuser accounts and permissions.
SupportMicrosoft 365 / Office 365users.
Troubleshoot desktop hardware, software, printers, and peripheral devices.
Perform PC inventory management, asset tracking, shipping, and receiving of equipment.
Follow documented procedures while managing multiple priorities.
Assist with general desktop support projects as needed.
Maintain excellent customer service and communication with end users.

Requirements

3+ years of IT support, desktop support, or help desk experience.
Experience supportingActive DirectoryandMicrosoft 365 / Office 365environments.
Strong troubleshooting and customer service skills.
Excellent verbal and written communication abilities.
Ability to multitask and follow established processes.
Interest in learning and growing within Artificial Intelligence technologies.
Experience using AI tools such asCopilot, ChatGPT, Gemini, or similar platforms.
Exposure to AI agents, chatbots, prompt engineering, or AI automation is highly preferred.
Self‑motivated with a willingness to learn new technologies.