IT Support Specialist

SaidGig; New York (NY); Remote; USD 41,000 - 76,000; Full time

Job summary

SaidGig is seeking an IT support specialist to train AI systems by handling real-world technical inputs. You will diagnose hardware and software issues across Windows, Mac, and Linux, document steps, and provide clear guidance for non-technical users in a remote contract role.

You will contribute to knowledge-base content and feedback for AI training, collaborating asynchronously in a remote project. Prior AI experience is not required.

Qualifications

• Minimum 3 years of Tier 2/3 IT support across diverse OS and networks.
• Strong hardware, software and networking troubleshooting with root-cause analysis.
• Experience documenting incidents and resolutions in ITSM or similar ticketing systems.
• Proficiency in Windows, Mac, and Linux support.
• Clear written and verbal communication for non-technical end users.
• Ability to develop technical process documentation and knowledge-base materials.
• Proactive, detail-oriented and comfortable working independently in a remote setting.
• Certifications such as CompTIA A+, CompTIA Network+ or ITIL Foundation are advantageous.

Responsibilities

• Diagnose and resolve hardware and software issues across Windows, Mac, and Linux.
• Apply TCP/IP, DNS, and VPN knowledge to incidents.
• Document incident details, troubleshooting steps, and resolutions in ITSM.
• Provide step-by-step technical guidance to non-technical users.
• Create scenario-based examples and knowledge-base content.
• Give well-documented feedback to AI training and improvement.
• Collaborate asynchronously in a remote setting with quality written and verbal feedback.

Skills

Tier 2/3 IT support

Root-cause analysis

Windows support

Mac support

Linux support

Documentation

Written and verbal communication

Remote work skills

Knowledge-base creation

Education

CompTIA A+

CompTIA Network+

ITIL Foundation

Tools

ITSM ticketing platforms

Job description

Role Overview

Apply your IT support expertise to help train next-generation AI systems through high-quality, real-world technical input. This remote contract role focuses on troubleshooting scenarios, incident documentation, and clear guidance for non-technical users. Prior AI experience is not required.

Key Responsibilities

• Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments.
• Use TCP/IP, DNS, and VPN knowledge to address connectivity and configuration incidents.
• Document incident details, troubleshooting steps, and resolutions accurately in ITSM or similar ticketing systems.
• Provide empathetic, step-by-step technical guidance to non-technical users.
• Create detailed scenario-based examples, process documentation, and knowledge-base content that reflect IT support best practices.
• Provide well-documented feedback to support AI training and continuous improvement.
• Collaborate asynchronously in a remote setting, delivering high-quality written and verbal feedback.

Qualifications

• At least 3 years of Tier 2 or Tier 3 IT support experience across diverse operating system and network environments.
• Strong hardware, software, and networking troubleshooting skills, including root-cause analysis.
• Experience documenting incidents and resolutions in ITSM or comparable ticketing platforms.
• Proficiency supporting Windows, Mac, and Linux systems.
• Clear written and verbal communication skills, particularly when assisting non-technical end users.
• Ability to develop technical process documentation and knowledge-base materials.
• Proactive, detail-oriented approach and comfort working independently in a remote project engagement.
• CompTIA A+, CompTIA Network+, or ITIL Foundation certifications are advantageous.

Work Terms

Remote contract engagement.

Compensation

$30 to $55 per hour.