Remote Job File Manager — Lead Coordinator Team

SERVPRO® of Montgomery; Mint Hill (NC); Remote; USD 65,000 - 80,000; Full time

Job summary

A leading restoration company is seeking a JFC Manager to play a critical role in overseeing the performance and development of Job File Coordinators. This position is responsible for ensuring efficient job file management and maintaining customer satisfaction throughout the job lifecycle. Candidates should have a minimum of 3 years of experience in a similar role, excellent leadership skills, and be proficient in Microsoft Office Suite.

Qualifications

• Minimum 3 years of experience as a Job File Coordinator in a restoration or service-based industry.
• At least 1 year of supervisory or team leadership experience.
• Experience in restoration, insurance, and customer service industries.

Responsibilities

• Supervise, train, and mentor Job File Coordinators.
• Monitor workload distribution and adjust assignments.
• Conduct regular performance reviews and provide feedback.

Skills

Leadership

Communication

Organizational skills

Customer service mindset

Problem-solving

Education

High school diploma or equivalent

Associate or bachelor’s degree in business administration or management

Tools

Microsoft Office Suite

Xactimate

DASH

Work Center

Job description

A leading restoration company is seeking a JFC Manager to play a critical role in overseeing the performance and development of Job File Coordinators. This position is responsible for ensuring efficient job file management and maintaining customer satisfaction throughout the job lifecycle. Candidates should have a minimum of 3 years of experience in a similar role, excellent leadership skills, and be proficient in Microsoft Office Suite.