Job File Coordinator - Remote

IICRC; Allentown (Lehigh County); Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

100% remote

WFH equipment provided

Sign-on bonus

Compliance team support

Training & growth

Job summary

SERVPRO is hiring a Remote Job File Coordinator to manage restoration files end-to-end from intake through final billing, ensuring accuracy and regulatory compliance. This fully remote role requires adherence to EST business hours and tight collaboration with the compliance team.

The role offers a competitive hourly rate of $23.00–$25.00 with a $1,200 sign-on bonus and daytime schedules. You will support a dedicated team handling TPAs and carrier workflows.

Qualifications

• Experience as SERVPRO Corporate Job File Coordinator ORExperience as Job File Coordinator in Restoration Industry with TPAs.
• Deep understanding of restoration terminology and claims workflow.

Responsibilities

• Maintain, review, and audit job files from intake to final closing.
• Ensure TPA and carrier documentation complies with guidelines.
• Update job management software for tracking and status updates.
• Coordinate with field technicians, management, owners, and adjusters to resolve discrepancies.
• Verify scope notes and audit requests to minimize rejections and speed up claims.

Skills

Attention to detail

Communication

Time management

Team collaboration

Tools

Xactimate

DryBook

Restoration software

Job description

Remote Job File Coordinator (JFC) – Restoration Industry

Location: 100% Remote (Must work Eastern Standard Time / EST)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST

Compensation: $23.00 – $25.00/hour (Based on experience)

Bonus: $1,200 Sign-On Bonus!

About the Role

Are you an experienced Job File Coordinator looking for a stable, fully remote role with robust operational support? SERVPRO is seeking a detail-oriented, high-performing Job File Coordinator to join our team.

In this key role, you will be the backbone of our file management and Third-Party Administrator (TPA) compliance operations. You will oversee restoration job files from initial intake through final carrier billing, ensuring quality control, adherence to strict guidelines, and seamless communication across teams.

If you thrive in a fast-paced environment and take pride in accuracy, compliance, and keeping projects moving forward smoothly, we want to hear from you!

Why Join Us?

• 100% Remote Flexibility: Enjoy working from the comfort of your home office with zero commute.
• Complete WFH Setup Provided: We equip you for success by supplying all the hardware and technology you need.
• Comprehensive Support System: You’re never on an island! Work alongside an established, dedicated Compliance Team and approachable Management Staff available to support your daily success.
• Continuous Training & Professional Growth: We invest in your industry skills and knowledge.
• Competitive Package: $23–$25/hr starting pay, a $1,200 sign-on bonus, plus consistent daytime hours (No nights or weekends required).

Key Responsibilities

• Job File Management: Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation to final closing.
• TPA & Carrier Compliance: Ensure all file documentation, photos, estimates, and moisture logs comply with strict Third-Party Administrator (TPA) requirements and guidelines (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Data & System Coordination: Update job management software promptly to ensure clear tracking, auditing, and status updates for management and property owners.
• Communication & Collaboration: Serve as a liaison between field technicians, management, property owners, and insurance adjusters/TPAs to resolve file discrepancies or documentation needs quickly.
• Quality Assurance: Verify all scope notes, line items, and audit requests to minimize rejections and accelerate claim processing times.

Qualifications & Requirements

• Experience (Required):
  • Prior experience as a SERVPRO Corporate Job File Coordinator, OR
  • Proven experience as a Job File Coordinator in the Restoration Industry working directly with TPAs (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Industry Knowledge: Deep understanding of restoration terminology, claims processing, and standard carrier workflow guidelines.
• Technical Skills: Proficiency in restoration management software (e.g., Xactimate, DryBook, or similar systems) and standard office productivity suites.
• Schedule & Time Zone: Ability to work a dedicated Monday through Friday schedule from 8:00 AM to 5:00 PM EST.
• Work Environment: A quiet, professional home office setup free from background noise and distractions with high-speed internet.
• Key Traits: Exceptional attention to detail, strong problem-solving skills, and effective verbal/written communication capabilities.

This is a remote position.