Job File Coordinator - Remote

SERVPRO of Allentown; États-Unis; À distance; USD 32 000 - 34 000; Plein temps

Résumé du poste

SERVPRO of Allentown is seeking a Remote Job File Coordinator to support restoration operations from an entirely home-based setup. This role requires adherence to EST working hours (8:00 AM–5:00 PM) and collaboration with TPAs and field teams to manage files end-to-end.

The position offers a competitive hourly wage ($23–$25) with a $1,200 sign-on bonus and daytime hours only, ensuring predictable scheduling while maintaining high accuracy and compliance across all files.

Qualifications

• Experience as a SERVPRO Corporate Job File Coordinator or as a Job File Coordinator in the Restoration Industry with TPAs.
• Deep understanding of restoration terminology, claims processing, and carrier workflow guidelines.
• Proficiency in restoration management software (Xactimate, DryBook) and standard office productivity suites.
• Able to work Monday–Friday 8:00 AM–5:00 PM EST.

Responsabilités

• Maintain, review, and audit job files from intake through final closing.
• Ensure compliance with Third-Party Administrator (TPA) requirements and guidelines.
• Update job management software promptly to provide clear tracking and status updates.
• Serve as liaison between field technicians, management, property owners, and insurance adjusters/TPAs.
• Verify scope notes and audit requests to minimize rejections and speed processing.

Connaissances

Attention to detail

Problem solving

Verbal & written communication

Outils

Xactimate

DryBook

Office productivity suites

Description du poste

Remote Job File Coordinator (JFC) – Restoration Industry

Location: 100% Remote (Must work Eastern Standard Time / EST)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST

Compensation: $23.00 – $25.00/hour (Based on experience)

Bonus: $1,200 Sign-On Bonus!

About the Role

Are you an experienced Job File Coordinator looking for a stable, fully remote role with robust operational support? SERVPRO is seeking a detail-oriented, high-performing Job File Coordinator to join our team.

In this key role, you will be the backbone of our file management and Third-Party Administrator (TPA) compliance operations. You will oversee restoration job files from initial intake through final carrier billing, ensuring quality control, adherence to strict guidelines, and seamless communication across teams.

If you thrive in a fast-paced environment and take pride in accuracy, compliance, and keeping projects moving forward smoothly, we want to hear from you!

Why Join Us?

• 100% Remote Flexibility: Enjoy working from the comfort of your home office with zero commute.
• Complete WFH Setup Provided: We equip you for success by supplying all the hardware and technology you need.
• Comprehensive Support System: You’re never on an island! Work alongside an established, dedicated Compliance Team and approachable Management Staff available to support your daily success.
• Continuous Training & Professional Growth: We invest in your industry skills and knowledge.
• Competitive Package: $23–$25/hr starting pay, a $1,200 sign-on bonus, plus consistent daytime hours (No nights or weekends required).

Key Responsibilities

• Job File Management: Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation to final closing.
• TPA & Carrier Compliance: Ensure all file documentation, photos, estimates, and moisture logs comply with strict Third-Party Administrator (TPA) requirements and guidelines (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Data & System Coordination: Update job management software promptly to ensure clear tracking, auditing, and status updates for management and property owners.
• Communication & Collaboration: Serve as a liaison between field technicians, management, property owners, and insurance adjusters/TPAs to resolve file discrepancies or documentation needs quickly.
• Quality Assurance: Verify all scope notes, line items, and audit requests to minimize rejections and accelerate claim processing times.

Qualifications & Requirements

• Experience (Required):
  • Prior experience as a SERVPRO Corporate Job File Coordinator, OR
  • Proven experience as a Job File Coordinator in the Restoration Industry working directly with TPAs (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Industry Knowledge: Deep understanding of restoration terminology, claims processing, and standard carrier workflow guidelines.
• Technical Skills: Proficiency in restoration management software (e.g., Xactimate, DryBook, or similar systems) and standard office productivity suites.
• Schedule & Time Zone: Ability to work a dedicated Monday through Friday schedule from 8:00 AM to 5:00 PM EST.
• Work Environment: A quiet, professional home office setup free from background noise and distractions with high-speed internet.
• Key Traits: Exceptional attention to detail, strong problem-solving skills, and effective verbal/written communication capabilities.

This is a remote position.