Remote JFC Manager: Lead Teams, Elevate Client Experience

SERVPRO® Team Bowen; Mint Hill (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

SERVPRO® Team Bowen is seeking a Job File Coordinator (JFC) Manager to lead the Job File Coordinators, ensuring efficient management of job files compliant with SERVPRO standards. This role involves supervising, training, and mentoring staff while maintaining customer communication and satisfaction.

The ideal candidate will have at least 3 years in a similar role and demonstrate excellent leadership and communication skills. The position is remote full-time, requiring travel once a month, with a flexible schedule depending on job volume.

Qualifications

• Minimum 3 years of experience as a Job File Coordinator in a restoration or service-based industry.
• At least 1 year of supervisory or team leadership experience.
• Experience in restoration, insurance, and customer service industries.

Responsibilities

• Supervise, train, and mentor Job File Coordinators.
• Monitor performance and adjust workload distribution.
• Attend daily meetings and ensure effective communication.

Skills

Leadership

Customer service mindset

Communication skills

Organizational skills

Microsoft Office Suite

Problem-solving

Education

High school diploma or equivalent

Associate or bachelor’s degree in business administration or management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Xactimate

DASH

Work center

Job description

SERVPRO® Team Bowen is seeking a Job File Coordinator (JFC) Manager to lead the Job File Coordinators, ensuring efficient management of job files compliant with SERVPRO standards. This role involves supervising, training, and mentoring staff while maintaining customer communication and satisfaction.

The ideal candidate will have at least 3 years in a similar role and demonstrate excellent leadership and communication skills. The position is remote full-time, requiring travel once a month, with a flexible schedule depending on job volume.