Job File Coordinator

Servpro Industries, Inc.; Homestead (FL); Presencial; USD 34.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Free uniforms

Paid time off

Training & development

Opportunity for advancement

Competitive salary

Descripción de la vacante

SERVPRO Team Hrbek-Iglesias is seeking a Job File Coordinator to support client interactions and job tracking. You will handle calls, monitor progress, and help generate preliminary estimates while coordinating across teams and documenting workflows.

The role requires 2+ years in an administrative setting, fluency in English and Spanish, and comfort with Microsoft 365, Acrobat, and field software. A background in restoration/insurance is a plus; a fast-paced, team-oriented environment awaits.

Formación

• 2+ years of administrative or office experience.
• Fluent English and Spanish (read, speak, write).
• Experience in commercial cleaning/restoration or insurance/service industry desired.
• Experience writing estimates and QA processes is a plus.
• Excellent communication and professional tone at all times.
• Calm and professional under pressure; highly organized.
• Willingness to learn new software and systems.

Responsabilidades

• Monitor job file status and audit status.
• Maintain job file WIPs.
• Ensure client requirements are followed.
• Review and validate initial field documentation.
• Create a preliminary estimate.
• Daily job file coordination and reporting; backup and audits.
• Maintain internal and external communications.
• Prepare and review documentation for final upload and audits.
• Perform job close-out.

Conocimientos

Bilingual English/Spanish

Microsoft Office 365

Adobe Acrobat

Fast-paced environment

Strong written/verbal communication

Detail oriented

Ability to learn software

Educación

High school diploma or GED

Associates/Bachelor's preferred

Herramientas

Microsoft Office 365

Adobe Acrobat

Dash

Xactimate

DocuSketch

CompanyCam

Proprietary software

Descripción del empleo

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

JOB FILE COORDINATOR (JFC)

Do you love helping people through difficult situations?

Then you may be our perfect hero! Competitive pay rate, with opportunity to learn and grow.

Job Description:

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create a preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out

Qualifications:

• 2+ year(s) of administrative or office-related experience and business experience
• English/Spanish (Please only apply if you read, speak and write fluently on both languages).
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office 365 (i.e. Outlook, Word, Excel), Adobe Acrobat (pdf) & mobile applications.
• Ability to learn new softwares, including Dash, Xactimate, DocuSketch, CompanyCam and proprietary software
• Minimum of HSD/GED, Associates/bachelor's degree preferred
• Ability to complete a background check subject to applicable law
• Ability to commute within Miami Beach, North West Miami, Kendall, Homestead.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

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