Remote IVR Engineer | Cognigy & NICE CXone Expert

Cognizant; Atlanta (GA); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Disability insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an IVR/Cognigy Engineer to design, build, and deploy call-flow automation and data integrations for our CX platform. You will work with a cross-functional team including developers, a designer, and integration specialists to deliver self-service journeys and OTP authentication.

Responsibilities include building IVR flows, integrating with CRM data, and ensuring quality through automation testing.

Qualifications

• IVR/conversational flow development on Cognigy or comparable platforms.
• GraphQL and REST API integration patterns.
• Complex self-service IVR/IVA development experience.
• OTP/MFA authentication in telephony/conversational contexts.
• NICE CXone and CRM data integration familiarity.
• Understanding of microservices architecture principles.
• Automation testing frameworks for conversational/IVR flows.
• Ability to work within enterprise governance and ARB processes.

Responsibilities

• Build and configure IVR call flows within Cognigy, including MVP flows and OTP authentication.
• Translate caller journeys into functioning conversational flows.
• Implement and configure OTP/MFA within call flow logic.
• Integrate flows with CRM data systems for context-aware experiences.
• Support integration with NICE CXone with technical consultant/designer.
• Participate in automation testing to ensure quality before release.
• Collaborate on microservices-based architecture and GraphQL/CCN implementations.
• Support Data Lake integration for reporting and analytics.
• Adhere to Cognigy environment governance, access controls, and ARB processes.
• Contribute to reporting requirements as needed.

Skills

IVR/conversational flows

GraphQL & REST APIs

Self-service development

OTP/MFA authentication

CRM data integration

Microservices architecture

Automation testing frameworks

Enterprise governance & ARB processes

Tools

Cognigy

NICE CXone

General API integration

Job description

Cognizant is seeking an IVR/Cognigy Engineer to design, build, and deploy call-flow automation and data integrations for our CX platform. You will work with a cross-functional team including developers, a designer, and integration specialists to deliver self-service journeys and OTP authentication.

Responsibilities include building IVR flows, integrating with CRM data, and ensuring quality through automation testing.