Remote ITSM Specialist - ServiceNow + ITIL (Govt/DoD)

Apogee Engineering, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Apogee Engineering, LLC invites applications for an IT Service Management Specialist (ITSM) to support the Executive Airlift Communications Network (EACN) under a government mission. This full-time, remote role focuses on configuring and maintaining ServiceNow or an equivalent ITSM platform, enabling incident, change, and performance analytics aligned with ITIL best practices.

Qualified candidates will have 3–7 years of IT experience, a US citizenship, and the ability to obtain and maintain a

Qualifications

• Experience with ServiceNow ITSM configuration, customization, and admin tasks.
• Knowledge of ITIL concepts and ITSM processes (Incident, Change, Knowledge).
• Experience analyzing data/statistics for trend reporting.

Responsibilities

• Oversee ITSM configuration management and ServiceNow integration.
• Implement and sustain ITSM platform for EACN operations.
• Customize ITSM to reflect system changes and equipment upgrades.

Skills

ServiceNow administration

ITIL processes

Data analytics

Trend analysis

Education

Bachelor's Degree

Master's Degree

Tools

ServiceNow ITSM

Job description

Apogee Engineering, LLC invites applications for an IT Service Management Specialist (ITSM) to support the Executive Airlift Communications Network (EACN) under a government mission. This full-time, remote role focuses on configuring and maintaining ServiceNow or an equivalent ITSM platform, enabling incident, change, and performance analytics aligned with ITIL best practices.

Qualified candidates will have 3–7 years of IT experience, a US citizenship, and the ability to obtain and maintain a