Remote ITSM Project Manager – ServiceNow & FAA Initiatives

Science Applications International Corp.; Tennessee; Remote; USD 60,000 - 100,000; Full time

Job summary

SAIC is seeking talented IT professionals to join our Civilian Sector, supporting the FAA ISC with ServiceNow implementations and ITSM initiatives. This role emphasizes agile delivery, stakeholder collaboration, and enterprise architecture alignment to improve service delivery and data governance across FAA systems.

Remote work options may be available; citizenship is required for Public Trust eligibility. Strong background in project management and IT program leadership is essential for success.

Qualifications

• Bachelor’s Degree in Information Technology or related field with substantial PM experience.
• Experience with ServiceNow implementations.
• Experience managing projects using the PMI framework.
• Ability to obtain a Public Trust; citizenship required.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise priorities.
• Mature and enhance functionality across ServiceNow modules for better workflow automation.
• Foster interoperability through FAA system integrations and data repositories.
• Apply SDLC methodologies to manage ServiceNow enhancements and implementations.
• Align configurations with FAA digital governance and enterprise architecture frameworks.
• Promote FAA process reengineering and standardization to maximize business value.
• Provide documentation and training materials to support operations.

Skills

PMI framework

Project management

IT program management

Education

Bachelor's Degree in Information Technology

Tools

ServiceNow

ITSM

Job description

SAIC is seeking talented IT professionals to join our Civilian Sector, supporting the FAA ISC with ServiceNow implementations and ITSM initiatives. This role emphasizes agile delivery, stakeholder collaboration, and enterprise architecture alignment to improve service delivery and data governance across FAA systems.

Remote work options may be available; citizenship is required for Public Trust eligibility. Strong background in project management and IT program leadership is essential for success.