FAA ITSM Project Manager - ServiceNow & Agile Delivery

Science Applications International Corp.; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

SAIC in the Civilian Sector is seeking an experienced IT Project Manager to lead ServiceNow initiatives for the FAA Integrated Service Center, driving platform enhancements and enterprise-wide integrations. You will coordinate with stakeholders to deliver capabilities aligned with enterprise priorities.

The role requires PMI-based project management experience, eligibility for a Public Trust, and a proven track record delivering complex IT programs on time and on budget.

Qualifications

• Bachelor’s degree plus 10 years of IT project experience including 4+ years as PM; Associates in IT with 14 years of related experience; or high school with 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects utilizing the PMI framework.
• Ability to obtain a Public Trust, citizenship required.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise priorities and stakeholder engagement.
• Mature and enhance functionality across existing ServiceNow modules to improve workflow automation and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories.
• Apply Agile SDLC methodologies to manage ServiceNow enhancements and implementations.
• Align configurations and architectural decisions with FAA governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to maximize value and reduce technical debt.
• Provide required documentation, process guides, governance artifacts and training materials.

Skills

PM experience

Agile SDLC

Public Trust eligibility

Education

Bachelor’s Degree in Information Technology

Tools

ServiceNow

Job description

SAIC in the Civilian Sector is seeking an experienced IT Project Manager to lead ServiceNow initiatives for the FAA Integrated Service Center, driving platform enhancements and enterprise-wide integrations. You will coordinate with stakeholders to deliver capabilities aligned with enterprise priorities.

The role requires PMI-based project management experience, eligibility for a Public Trust, and a proven track record delivering complex IT programs on time and on budget.