ITSM Project Manager - ServiceNow, Agile & FAA Focus

Science Applications International Corp.; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Job summary

SAIC is seeking an experienced IT Program Manager to join our Civilian Sector in support of the FAA ISC. You will lead ServiceNow implementations and enhancements, aligning with enterprise priorities and governance.

Candidates should have a Bachelor’s in IT with 10 years of IT project experience, including at least 4 years in project management, PMI framework experience, and the ability to obtain Public Trust. Desirable PMP and FedRamp experience.

Qualifications

• Bachelor’s Degree in Information Technology plus 10 years of IT project experience, including at least four years in Project Management; Associates in IT and 14 years of related experience; or High school and 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects utilizing the PMI framework.
• Ability to obtain a Public Trust, citizenship required.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise priorities and engage stakeholders.
• Mature and enhance functionality across existing ServiceNow modules to improve workflow automation and user experience.
• Foster interoperability through integrations with FAA systems and data repositories.
• Apply Agile SDLC methodologies to manage ServiceNow enhancements and implementations.
• Align configurations with FAA digital governance and enterprise architecture frameworks.
• Promote business process standardization to maximize value and reduce technical debt.
• Provide governance artifacts and training materials for enterprise-scale operations.

Skills

ServiceNow implementations

Project management

Agile / Scrum

Stakeholder engagement

Education

Bachelor's Degree in Information Technology

Associates in IT

High school Diploma

Tools

ServiceNow

Job description

SAIC is seeking an experienced IT Program Manager to join our Civilian Sector in support of the FAA ISC. You will lead ServiceNow implementations and enhancements, aligning with enterprise priorities and governance.

Candidates should have a Bachelor’s in IT with 10 years of IT project experience, including at least 4 years in project management, PMI framework experience, and the ability to obtain Public Trust. Desirable PMP and FedRamp experience.