Remote ITSM Project Leader - ServiceNow & SDLC Expert

SAIC; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking an ITSM Project Manager to lead ServiceNow implementations for FAA ISC, with remote work options from the United States. The role requires PMI-aligned project management and strong stakeholder engagement to deliver enterprise IT service management improvements.

Target salary range is $80,001–$120,000 annually, with a full-time schedule and access to benefits. Citizenship and Public Trust eligibility are required for this federal-facing role.

Qualifications

• Bachelor's Degree in Information Technology or related field with 7+ years of progressive IT project experience.
• Experience with ServiceNow implementations.
• Experience managing projects using PMI framework.
• Ability to obtain a Public Trust; citizenship required.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring stakeholder engagement and operational integration.
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across stakeholders.
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities.
• Align all configurations and architectural decisions with the FAA's digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation.
• Provide all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption.

Skills

PMI framework experience

Stakeholder management

Agile SDLC understanding

Education

Bachelor's Degree in Information Technology + 7 years of experience

Associates in IT + 14 years of related experience

High school + 15 years of related experience

Tools

ServiceNow

Job description

SAIC is seeking an ITSM Project Manager to lead ServiceNow implementations for FAA ISC, with remote work options from the United States. The role requires PMI-aligned project management and strong stakeholder engagement to deliver enterprise IT service management improvements.

Target salary range is $80,001–$120,000 annually, with a full-time schedule and access to benefits. Citizenship and Public Trust eligibility are required for this federal-facing role.