ITSM Project Manager

SAIC; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking an ITSM Project Manager to lead ServiceNow implementations for FAA ISC, with remote work options from the United States. The role requires PMI-aligned project management and strong stakeholder engagement to deliver enterprise IT service management improvements.

Target salary range is $80,001–$120,000 annually, with a full-time schedule and access to benefits. Citizenship and Public Trust eligibility are required for this federal-facing role.

Qualifications

• Bachelor's Degree in Information Technology or related field with 7+ years of progressive IT project experience.
• Experience with ServiceNow implementations.
• Experience managing projects using PMI framework.
• Ability to obtain a Public Trust; citizenship required.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring stakeholder engagement and operational integration.
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across stakeholders.
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities.
• Align all configurations and architectural decisions with the FAA's digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation.
• Provide all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption.

Skills

PMI framework experience

Stakeholder management

Agile SDLC understanding

Education

Bachelor's Degree in Information Technology + 7 years of experience

Associates in IT + 14 years of related experience

High school + 15 years of related experience

Tools

ServiceNow

Job description

ITSM Project Manager

Job ID: 2617486
Location: Remote Work, TN, United States
Date Posted: Oct 8, 2026
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits:

Job Description

Description

SAIC is looking for outstanding IT candidates to join our Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration.
• Mature and enhance functionality across previously implemented ServiceNow modules, driving improved workflow automation, data quality, operational transparency, and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories, promoting a unified system-of-record across AIT and enterprise stakeholders.
• Apply Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, ensuring iterative delivery, continuous stakeholder feedback, and alignment with evolving mission and operational priorities.
• Align all configurations and architectural decisions with the FAA's digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation.
• Provide all required documentation, process guides, governance artifacts, knowledge transition artifacts and training materials to support enterprise-scale operations and adoption.

Qualifications

Required Skills and Experience

• Bachelor's Degree in Information Technology + 7 years of progressively more responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; Associates in IT and 14 years of related experience; OR High school and 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects utilizing the PMI framework.
• Ability to obtain a Public Trust, citizenship required.

Desired Skills and Experience

• PMP Certification.
• ServiceNow certifications.
• Scrum Master/Agile experience.
• Experience supporting FedRamp authorized software.
• Master's degree in information technology + ten years' experience performing complex projects in IT software, hardware, or integration.
• Results-Oriented: Maintains a strong sense of urgency, consistently follows through, and delivers on goals with minimal oversight.
• Entrepreneurial Mindset: Approaches challenges with resourcefulness and creativity, continuously seeking improvement and innovation.
• Takes Ownership: Assumes responsibility for outcomes and demonstrates a high degree of accountability and follow-through.
• Highly Motivated: Brings energy and enthusiasm to your work, setting ambitious goals and pushing boundaries to achieve them.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.