Remote IT Training & Support Lead for Healthcare

Revel Staffing; Naperville (IL); On-site; USD 78,000 - 105,000; Full time

Job summary

Revel Staffing in the United States is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This hands-on leader will ensure data integrity, privacy compliance, and stable operation of healthcare applications.

The role emphasizes developing training programs, coaching specialists, coordinating with clinical and operational teams, and delivering high-quality end-user support in a fast-paced

Qualifications

• High school diploma or equivalent plus at least 2 years of IT operations experience.
• Active HIPAA compliance credential/training.
• Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices.
• Experience leading teams, managing priorities, and supporting remote employees.
• Strong communication, organization, documentation, and problem-solving skills.
• Ability to work collaboratively with clinical, operational, and technical teams.

Responsibilities

• Lead, coach, and support a remote team of IT training and application support specialists.
• Oversee the design, development, and delivery of IT and healthcare application training programs.
• Support system stability, application readiness, data integrity, and compliance requirements.
• Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs.
• Maintain and improve documentation, workflows, training materials, and support procedures.
• Monitor team performance, manage schedules and assignments, and prioritize workloads.
• Promote a service-first culture focused on accountability, collaboration, and continuous improvement.
• Ensure support activities align with healthcare regulations, privacy standards, and organizational policies.

Skills

IT operations

Team leadership

HIPAA compliance

Healthcare apps

Training program design

Documentation

Communication

Remote work

Job description

Revel Staffing in the United States is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This hands-on leader will ensure data integrity, privacy compliance, and stable operation of healthcare applications.

The role emphasizes developing training programs, coaching specialists, coordinating with clinical and operational teams, and delivering high-quality end-user support in a fast-paced