Senior Onsite IT Technician – MSP (Onsite/Remote)

DigaCore Technology Consulting; Lakewood Township (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Nationwide medical, dental, life, and

401(k) with company match

HSA & FSA options

Paid training & certification

$500 sign‑on bonus

Quarterly team events

Equal opportunity employer

Job summary

Digacore Technology Consulting seeks an experienced Level 2 Onsite Technician to support Artscroll in Rahway, NJ, two weeks per month, while handling Digacore helpdesk duties the rest of the time. You’ll own day‑to‑day support, escalate complex issues, and drive stability across servers, networking, and cloud services.

You’ll work with end users and leadership, manage Windows Server, Active Directory, DNS, GPOs, Intune/MDM, and firewall changes, and document solutions for future reference.

Qualifications

• 3–5 years of hands‑on IT support experience (MSP experience strongly preferred).
• Strong troubleshooting skills across Windows Server, Microsoft 365, and end‑user environments.
• Solid experience with Active Directory, DNS, DHCP, and user/access management.
• Experience creating and managing GPOs and Intune / MDM policies.
• Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN) with hands‑on firewall configuration experience.
• Experience with SharePoint and file server permissions management.
• Familiarity with RMM and PSA tools (ConnectWise is a plus).
• Ability to prioritize and multi‑task in a fast‑paced environment.
• Strong analytical and problem‑solving skills.
• Strong communication skills and a client‑first mindset.
• Comfortable taking ownership and working through complex problems independently.
• Bachelor’s degree in IT or relevant certifications a plus (A+, Network+, Microsoft, etc.)

Responsibilities

• Own the client’s day-to-day IT support—password resets, user creation/termination, printer setups, workstation issues, Office suite and Outlook troubleshooting, and general end-user requests.
• Own and resolve escalated issues across workstations, servers, networking, and cloud environments—onsite and remote.
• Troubleshoot and manage Windows Server, Active Directory, Microsoft 365, and DNS environments.
• Create and modify Group Policy Objects (GPOs) and Intune / MDM policies.
• Manage user access, permissions, and security across SharePoint and file servers.
• Configure and manage enterprise firewalls and network security changes (port forwarding, ACLs).
• Troubleshoot networking issues and outages (LAN/WAN, VPN connectivity, routers, switches)—beyond ISP-related issues.
• Manage and troubleshoot DNS records and related services.
• Monitor systems, investigate alerts, and proactively ensure stability and performance.
• Maintain accurate documentation in ConnectWise and IT Glue.
• Communicate clearly with end users and C-level executives, keeping them informed and confident throughout.
• Partner with internal teams and third‑party vendors to manage, improve, and secure the client’s IT environment.
• Identify recurring issues and recommend improvements to strengthen the client’s systems.
• Perform any other assigned tasks.

Job description

Digacore Technology Consulting seeks an experienced Level 2 Onsite Technician to support Artscroll in Rahway, NJ, two weeks per month, while handling Digacore helpdesk duties the rest of the time. You’ll own day‑to‑day support, escalate complex issues, and drive stability across servers, networking, and cloud services.

You’ll work with end users and leadership, manage Windows Server, Active Directory, DNS, GPOs, Intune/MDM, and firewall changes, and document solutions for future reference.