Remote IT Technician

Monroe Hotel & Suites - Bahrain; New York (NY); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonuses

Remote work

Training & certs

Flexible schedules

Work-life balance

Job summary

Monroe Hotel & Suites - Bahrain is seeking a skilled Remote IT Technician to provide technical support and troubleshooting for our team and clients.

You will diagnose hardware, software, and network issues remotely, guide users through steps, and document resolutions while maintaining security protocols in a fully remote setup.

Qualifications

• Bachelor’s degree in IT, CS or related field preferred.
• Experience in IT support or help desk is a plus.
• Strong understanding of OS, basic networking, and common software tools.
• Excellent problem-solving and communication skills.

Responsibilities

• Diagnose and resolve hardware, software, and network issues remotely.
• Provide technical support via chat, email, or video calls.
• Install, configure, and update software and system tools.
• Assist with system monitoring, performance checks, and maintenance tasks.
• Guide users through troubleshooting steps with clear instructions.
• Maintain logs of issues, resolutions, and updates.
• Follow security protocols and escalate complex issues.

Skills

Problem solving

Remote support

Ticketing systems

Operating systems

Networking basics

Education

Bachelor's degree preferred

Tools

Remote support tools

Job description

We are seeking a skilled Remote IT Technician to provide technical support and troubleshooting for our team and clients.

You will handle system issues, resolve technical problems, and ensure smooth technology operations in a fully remote environment.

Responsibilities:

• Diagnose and resolve hardware, software, and network issues remotely.
• Provide technical support through chat, email, or video calls.
• Install, configure, and update software and system tools.
• Assist with system monitoring, performance checks, and basic maintenance tasks.
• Guide users through troubleshooting steps and provide clear technical instructions.
• Maintain accurate logs of issues, resolutions, and system updates.
• Ensure security protocols are followed and escalate complex issues when necessary.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Prior experience in IT support, help desk, or technical troubleshooting is an advantage.
• Strong understanding of operating systems, basic networking, and common software tools.
• Excellent problem-solving and communication skills.
• Proficiency with remote support tools and ticketing systems.
• Ability to work independently, multitask, and solve problems efficiently in a remote setup.
• High attention to detail and ability to follow structured troubleshooting processes.

Competitive salary and performance-based bonuses.

Full remote flexibility with a supportive virtual work culture.

Opportunities for IT training, certifications, and ongoing professional development.

Work-life balance with flexible scheduling options.

Exposure to a wide range of technical systems, tools, and support scenarios.