Remote IT Technical Writer — Docs & SOPs Specialist

Signature Performance; Virginia Beach (VA); Remote; USD 87,000 - 94,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Life Insurance

Fully Paid Short-Term Disability

Fully Paid Long-Term Disability

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Assistance Program

401(k) with Employer Match

Job summary

Signature Performance is seeking a ClaimsXM Technical Writer to join a remote, nationwide team. You will gather and translate complex information from SMEs into clear IT governance documentation, including policies, procedures, and SOPs.

The role emphasizes writing, editing, formatting, and presenting materials to diverse audiences. You will collaborate with operational staff, developers, and data engineers to ensure accuracy, consistency, and timely updates, while demonstrating strong

Qualifications

• 3–5 years technical writing and training experience in IT
• Experience with collaborating with technical and operational teams
• Proficiency in MS Office suite (Word, Excel, Visio, PowerPoint)
• Ability to learn new processes, software, and technical concepts quickly
• Analytical mindset for digesting large data sets

Responsibilities

• Gather accurate technical information from SMEs and clients
• Write, edit, format and maintain IT governance documents (policies, procedures, SOPs)
• Design materials with diagrams and charts for diverse audiences
• Review content for accuracy and consistency; test with users
• Maintain annual reviews and updates of governance documentation

Skills

Technical writing

Documentation

Data interpretation

Verbal and written communication

Time management

Education

Bachelor's degree in communication/English/IT

Tools

Word

Excel

Visio

PowerPoint

JIRA (preferred)

Confluence (preferred)

Job description

Signature Performance is seeking a ClaimsXM Technical Writer to join a remote, nationwide team. You will gather and translate complex information from SMEs into clear IT governance documentation, including policies, procedures, and SOPs.

The role emphasizes writing, editing, formatting, and presenting materials to diverse audiences. You will collaborate with operational staff, developers, and data engineers to ensure accuracy, consistency, and timely updates, while demonstrating strong