Network Specialist II — Remote IT Support & Security

Texas Health and Human Services; Austin (TX); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Job summary

Texas Health and Human Services Commission in Austin seeks a Network Specialist II to maintain and secure network systems, assist users, and support IT infrastructure. This onsite role requires strong Windows and AD skills, plus experience with SCCM and ITIL practices.

The incumbent will work in a dynamic public-sector environment with opportunities for growth. Key duties include handling user support, remote location coordination, and contributing to project milestones.

Qualifications

• Experience supporting Microsoft Windows based computers in a local or wide area network environment.
• Experience working in a trouble ticket resolution environment, such as BMC Helix.
• Experience in Active Directory.

Responsibilities

• Provides routine user support and training in the use of available hardware, software, and utilities.
• Serves as contact for remote network locations to obtain clarification on problems and resolutions.
• Keeps team and leadership informed of the status of projects and work-related assignments.
• Promotes teamwork and builds relationships to achieve high customer service and productivity.

Skills

Windows OS

Active Directory

SCCM

ITIL knowledge

Troubleshooting

Education

ITIL v5

CompTIA A+ certification

Tools

BMC Helix

Microsoft Office Suites

Job description

Texas Health and Human Services Commission in Austin seeks a Network Specialist II to maintain and secure network systems, assist users, and support IT infrastructure. This onsite role requires strong Windows and AD skills, plus experience with SCCM and ITIL practices.

The incumbent will work in a dynamic public-sector environment with opportunities for growth. Key duties include handling user support, remote location coordination, and contributing to project milestones.