Remote IT Systems Administrator – Helpdesk Support

Equus Workforce Solutions; Dayton (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Equus Workforce Solutions is seeking an entry-level IT Helpdesk/Support Specialist to diagnose and resolve issues for staff, primarily via phone and MS Teams. The role involves basic device setup, software installs, and ticket management, with opportunities to work with Azure and Microsoft products.

Emphasis on clear communication and reliable, remote support. Qualified candidates have 1–3 years in helpdesk, an associate IT degree, and strong customer service abilities.

Qualifications

• Associate degree in information technology or equivalent experience.
• 1–3 years in helpdesk, desktop, or network-related role.
• Experience providing remote technical support.
• Ability to diagnose and troubleshoot problems remotely.
• Excellent communication and interpersonal skills.
• Attention to detail; able to work independently and in a team.
• Strong customer service skills; Azure and Microsoft products preferred.
• Azure certifications and PC hardware/network credentials preferred.

Responsibilities

• Diagnose and resolve IT issues efficiently while delivering exceptional service.
• Provide entry-level technical assistance to end-users.
• Answer IT support calls from staff; resolve tickets via phone or MS Teams.
• Escalate complex problems to City of New Orleans and/or Equus corporate IT.
• Submit and respond to IT-related request tickets.
• Perform basic troubleshooting and setup for computers and mobile devices.
• Install software as approved and directed.
• Manage inventory of tech equipment.
• Other projects as assigned.

Skills

Customer service

Remote troubleshooting

Communication skills

Teamwork

Attention to detail

Education

Associate degree in IT

Tools

Azure

MS Windows

MS Teams

Job description

Equus Workforce Solutions is seeking an entry-level IT Helpdesk/Support Specialist to diagnose and resolve issues for staff, primarily via phone and MS Teams. The role involves basic device setup, software installs, and ticket management, with opportunities to work with Azure and Microsoft products.

Emphasis on clear communication and reliable, remote support. Qualified candidates have 1–3 years in helpdesk, an associate IT degree, and strong customer service abilities.