Remote IT Systems Admin: Mac, Networking & Exec Support

Ladders; United States; Remote; USD 113,000 - 134,000; Full time

Benefits offered by this job

Fast-paced, collaborative environment

Exposure to AI tools

Disaster recovery planning and testing

Remote-first work environment

Job summary

Ladders is seeking a Senior IT Systems Administrator to support a remote-first organization. You will own day-to-day IT operations, ensure reliable access to critical systems, and contribute to disaster recovery readiness while maintaining secure end-user experiences.

The role interacts with executives and a distributed workforce across time zones. Responsibilities include managing macOS devices via MDM, supporting AV setups and Zoom Rooms, and maintaining Cisco Meraki networks.

Qualifications

• 3+ years of hands-on macOS administration and MDM experience.
• 3+ years in customer-facing technical support for executives.
• Experience with ServiceNow for incident management.
• Hands-on networking with Cisco Meraki equipment.
• Experience with audio-visual systems and Zoom Rooms.
• Knowledge of business continuity and disaster recovery.
• Familiarity with security protocols and incident response.

Responsibilities

• Provide high-level technical support for software, hardware, and network issues to executives and employees.
• Deliver remote assistance to a distributed workforce in a remote-first environment.
• Manage incident logging and resolution through the ticketing system.
• Deploy and maintain MacBooks and peripherals using MDM.
• Oversee office network infrastructure, including Cisco Meraki equipment.
• Support and troubleshoot audio-visual systems for meetings and events.
• Ensure office security systems are operational and secure.

Skills

MacOS administration

Customer-facing support

Incident management

Networking with Meraki

AV systems support

Security & incident response

Tools

MDM tools

ServiceNow

Cisco Meraki

Zoom Rooms

Job description

Ladders is seeking a Senior IT Systems Administrator to support a remote-first organization. You will own day-to-day IT operations, ensure reliable access to critical systems, and contribute to disaster recovery readiness while maintaining secure end-user experiences.

The role interacts with executives and a distributed workforce across time zones. Responsibilities include managing macOS devices via MDM, supporting AV setups and Zoom Rooms, and maintaining Cisco Meraki networks.