Remote IT Support Analyst | MSP & Field Dispatch

IronEdge Group, LTD; New Mexico; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Health Savings Account

Flexible Spending Account (FSA)

Flexible Time Off + Holidays

Job summary

IronEdge Group, LTD is hiring an IT Support Technician for a remote role available to residents of TX, NM, AZ, CO, or KS. The job focuses on front-line user support, server/network troubleshooting, and ticket resolution.

Strong customer service, teamwork, and independent problem-solving are essential. The role requires at least 1 year in Tier 1 IT support, MSP experience, and certifications such as CompTIA or Microsoft.

Qualifications

• 1 year minimum experience in a Tier 1 IT support role.
• Provide advanced problem solving with focus on long-term stability.
• Experience in ticketing and remote access systems.
• Communicate effectively with colleagues via Microsoft Teams.

Responsibilities

• Provide front-line IT support to end users.
• Troubleshoot servers and network systems; resolve software issues.
• Dispatch to client sites as needed.
• Complete tickets to company standards and document resolutions.
• Build and expand technical skills continuously.

Skills

Customer service

Troubleshooting

Multitasking

Planning

Attention to detail

Remote work coordination

Education

CompTIA certifications

Microsoft certifications

Tools

Ticketing systems

Remote access tools

Job description

IronEdge Group, LTD is hiring an IT Support Technician for a remote role available to residents of TX, NM, AZ, CO, or KS. The job focuses on front-line user support, server/network troubleshooting, and ticket resolution.

Strong customer service, teamwork, and independent problem-solving are essential. The role requires at least 1 year in Tier 1 IT support, MSP experience, and certifications such as CompTIA or Microsoft.