Remote IT Support Technician — Google Workspace & On-Site

Justus Property Management; Kentucky; Remote; USD 34,000 - 83,000; Part time

Job summary

Justus Property Management, Inc. is seeking an experienced and dependable Contract IT Support Technician to provide as-needed technical support for our corporate office and approximately 175 property locations across Indiana, Ohio, and Kentucky.

The role is remote, contract-based and break-fix, with on-site travel when hands-on assistance is required. The ideal candidate will administer and troubleshoot Google Workspace, resolve hardware and network issues, manage technology assets, and assist

Qualifications

• Previous professional IT support experience required.
• Experience administering and supporting Google Workspace in a business environment required.
• Experience with Google Admin Console, including user administration, security settings, account access, and troubleshooting.
• Experience supporting a multi-user and multi-location organization.
• Experience evaluating, purchasing, configuring, and deploying business computer hardware.
• Experience with IT asset management, hardware inventory, or equipment tracking preferred.
• Strong troubleshooting skills with Windows-based computers and common office technology.
• Experience troubleshooting printers, scanners, Wi‑Fi, network connectivity, and peripheral devices.
• Working knowledge of networking, including routers, switches, Wi‑Fi, IP connectivity, and Internet troubleshooting.
• Ability to diagnose technical problems independently and determine appropriate solutions.
• Strong customer service and communication skills.

Responsibilities

• Provide remote technical support for approximately 175 locations, with on-site support when required.
• Provide technical and account support for approximately 200 Google Workspace accounts.
• Administer and troubleshoot Google Workspace, including Gmail, Drive, Calendar, user accounts, security settings, and related applications.
• Assist with Google Workspace user setup, account changes, password and login issues, account recovery, and access issues.
• Assist with Google Workspace security administration, including MFA/2‑Step Verification and account security issues.
• Onboard/offboard by establishing, modifying, suspending, or securing technology access as directed by the company.
• Diagnose and resolve computer, hardware, software, printer, scanner, internet, network, and connectivity issues.
• Troubleshoot desktops, laptops, monitors, docking stations, printers, scanners, and other office technology.
• Troubleshoot Wi‑Fi, routers, switches, network connections, and internet connectivity.
• Set up, configure, replace, and troubleshoot computers and related equipment.
• Evaluate hardware needs and recommend appropriate computers, monitors, printers, networking equipment, peripherals, and other technology.
• Order approved computer hardware, equipment, and technology supplies for company and property locations.
• Coordinate hardware purchases, replacements, warranties, repairs, and equipment delivery as needed.
• Maintain an accurate hardware inventory and asset-tracking system for company technology equipment.
• Track computers, monitors, printers, networking equipment, and other applicable technology assets by location.
• Maintain applicable asset information, including equipment type, make/model, serial number, purchase date, assigned property/location, warranty information, and replacement or disposal status.
• Document equipment transfers between properties and maintain accurate records when equipment is reassigned, replaced, returned, or removed from service.
• Assist management in identifying aging or obsolete equipment and planning for future hardware replacements.
• Ensure retired equipment is appropriately documented and company data is securely removed prior to disposal or recycling.
• Install and configure approved software and business applications.
• Troubleshoot browser, login, password, email, and user-access issues.
• Diagnose equipment failures and determine whether equipment should be repaired or replaced.
• Coordinate with internet service providers, software vendors, hardware vendors, and other third-party providers when necessary.
• Assist with new property, office, workstation, and technology setups as needed.
• Maintain accurate documentation of service requests, work performed, time spent, equipment serviced, and recommended follow-up.
• Communicate technical issues and solutions clearly to employees and management.
• Maintain strict confidentiality and protect company, employee, resident, and other sensitive information when accessing company systems or equipment.
• Perform other technology-related troubleshooting and support as requested.

Skills

Google Workspace

Remote support

Network troubleshooting

Windows troubleshooting

Customer service

Documentation

Tools

Google Admin Console

Windows OS

Laptop/Desktop hardware

Printers/Scanners

Networking equipment

Job description

Justus Property Management, Inc. is seeking an experienced and dependable Contract IT Support Technician to provide as-needed technical support for our corporate office and approximately 175 property locations across Indiana, Ohio, and Kentucky.

The role is remote, contract-based and break-fix, with on-site travel when hands-on assistance is required. The ideal candidate will administer and troubleshoot Google Workspace, resolve hardware and network issues, manage technology assets, and assist