Remote IT Support Technician for Hospitality Networks

Dine Brands Global; Houston (TX); Remote; USD 50,000 - 60,000; Full time

Job summary

Dine Brands Global, Inc. is seeking an IT Help Desk professional to take incoming support calls and diagnose telecommunications, network, hardware, and software issues for restaurant teams.

This remote role supports restaurant managers and franchise staff to keep operations running smoothly. Responsibilities include logging tickets, monitoring outages, collaborating with users and partners to resolve issues, and managing project tickets to deadlines.

Qualifications

• Associate degree or higher in IT or a related field.
• Experience with help desk ticketing systems.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with Android, Windows 11, Server 2019/2022, and MS Office.
• Knowledge of DNS, DHCP, WINS and TCP/IP.

Responsibilities

• Log and monitor tickets using a ticketing system.
• Monitor problem management software for outages and pending solutions.
• Collaborate with end users and partners to resolve issues.
• Manage project tickets to meet deadlines set by teams.
• Follow policies and uphold professional standards.

Skills

Ticketing system

Communication skills

Team collaboration

DNS DHCP TCP/IP

Windows OS

Learn new tech quickly

Education

Associate degree or higher in IT or related field

Job description

Dine Brands Global, Inc. is seeking an IT Help Desk professional to take incoming support calls and diagnose telecommunications, network, hardware, and software issues for restaurant teams.

This remote role supports restaurant managers and franchise staff to keep operations running smoothly. Responsibilities include logging tickets, monitoring outages, collaborating with users and partners to resolve issues, and managing project tickets to deadlines.