Remote IT Support Technician — Helpdesk for 3,500+ Restaurants

Dine Brands Global; Phoenix (AZ); Remote; USD 50,000 - 60,000; Full time

Job summary

Dine Brands Global, Inc. is seeking a remote IT Help Desk professional to diagnose and resolve telecommunications, network, hardware, and software issues for restaurant managers and franchise home IT staff.

You will log tickets, monitor systems for outages, and collaborate with end-users and partners to resolve issues while ensuring timely completion of project tickets and adherence to company policies.

Qualifications

• Experience planning and accomplishing goals in a fast-paced environment.
• Excellent communications and interpersonal skills.
• Ability to work in a team; highly self-motivated.
• Ability to learn new technologies quickly.
• Provides help desk functions for PC and peripheral setup, maintenance and repair; research and resolve problems.
• In-depth understanding of Android, Windows 11, Server 2019/2022 and Office applications.
• Knowledge of DNS, DHCP, WINS and TCP/IP.

Responsibilities

• Use a ticketing system to log and monitor tickets.
• Monitor problem management software and support systems for outages and pending solutions.
• Work with end-users and solution partners to resolve issues.
• Monitor and complete project tickets for restaurants per deadlines.
• Follow company policies and uphold professional standards.

Skills

Ticketing system

Communication

Teamwork

Learning quickly

Android

Windows 11

DNS-DHCP-WINS-TCP-IP

End-user support

Education

Associate degree or higher in IT

Tools

Ticketing system

Microsoft Office

Job description

Dine Brands Global, Inc. is seeking a remote IT Help Desk professional to diagnose and resolve telecommunications, network, hardware, and software issues for restaurant managers and franchise home IT staff.

You will log tickets, monitor systems for outages, and collaborate with end-users and partners to resolve issues while ensuring timely completion of project tickets and adherence to company policies.