Remote IT Support Technician - Entry Level

Via; United States; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Job summary

Via is hiring an IT Support Technician for a fully remote role in the United States. This entry-level position focuses on day-to-day technical support for colleagues working remotely, resolving hardware, software, account, and connectivity problems.

No prior professional IT experience is required; a strong technology foundation and clear communication are valued more. Education, certifications, internships, or personal projects can be relevant.

Qualifications

• Knowledge of computer hardware and software basics.
• Understanding of Windows and macOS operating systems.

Responsibilities

• Respond to IT support requests via chat, email, and tickets.
• Troubleshoot hardware and software problems.
• Assist users with Windows and macOS issues.
• Investigate connectivity problems and network issues.
• Help with account access, passwords and permissions.
• Create and update troubleshooting guides.

Skills

IT fundamentals

Windows/macOS

Networking basics

Troubleshooting

Customer service

Documentation

Education

Degree or coursework in IT

Certifications (optional)

Tools

Google Workspace

Microsoft 365

Ticketing systems

Remote support tools

Job description

Via is hiring an IT Support Technician for a fully remote role in the United States. This entry-level position focuses on day-to-day technical support for colleagues working remotely, resolving hardware, software, account, and connectivity problems.

No prior professional IT experience is required; a strong technology foundation and clear communication are valued more. Education, certifications, internships, or personal projects can be relevant.