Remote IT Support Technician — Entry Level

Diné Development Corporation; United States; Remote; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement savings with company match

Paid time off

Tuition reimbursement

Job summary

Diné Development Corporation (DDC) is seeking a Junior Remote Support Technician to provide Tier I and developing Tier II remote IT support for DISA’s C4E J6 Service Delivery mission. You will troubleshoot Windows and enterprise apps, document steps in ServiceNow, and meet SLAs under guidance from senior technicians.

Responsibilities include remote diagnostics, escalation with clear handoff docs, and collaboration with network/security teams as needed.

Qualifications

• 1–3 years of IT support or helpdesk experience.
• Bachelor's degree in IT/CS or equivalent vendor cert and experience.
• Active Secret clearance required.
• Required certifications: CompTIA Security+ (upon hire); HDI Desktop Advanced Support Technician and ITIL v4 Foundations (within six months).
• Preferred: DoD/J6 environment experience or DoD remote access tools.

Responsibilities

• Provide remote technical support to users in an enterprise Windows environment.
• Use approved remote access tools to diagnose and resolve end-user issues; determine remote vs deskside intervention.
• Perform basic troubleshooting for Government Furnished Equipment (GFE).
• Support NIPR/SIPR remote access issues following SOPs and coordinating with network/security teams.
• Manage incidents in ServiceNow with accurate categorization, troubleshooting notes, and timely updates.
• Provide clean handoffs to deskside techs or Tier II/III teams to avoid redundant troubleshooting.
• Deliver courteous, professional customer support and set expectations.
• Contribute to knowledge articles and internal documentation.

Skills

Remote support

Windows troubleshooting

Customer service

SLA adherence

Education

Bachelor's degree in IT/CS or related field; or equivalent vendor certification and experience

Tools

DameWare

ServiceNow

Job description

Diné Development Corporation (DDC) is seeking a Junior Remote Support Technician to provide Tier I and developing Tier II remote IT support for DISA’s C4E J6 Service Delivery mission. You will troubleshoot Windows and enterprise apps, document steps in ServiceNow, and meet SLAs under guidance from senior technicians.

Responsibilities include remote diagnostics, escalation with clear handoff docs, and collaboration with network/security teams as needed.