Remote Tier III Service Desk Lead & Technical Authority

Ddc Dine

United States

Remote

USD 120,000 - 180,000

Full time

6 days ago

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Benefits offered by this job

Medical benefits

Dental & Vision

Retirement with match

Paid time off

Job summary

Diné Development Corporation (DDC) seeks a Tier III Service Desk Lead to act as the technical authority for complex DoD MES-END operations. The role focuses on advanced troubleshooting, system integration, and architecture assessments across enterprise environments.

Qualified candidates will have 12+ years of experience or 10 years with a master's, DoD IAT II certification, and an active Secret clearance. This is a remote, full-time position serving national defense IT services.

Qualifications

Bachelor's degree in Information Technology, Engineering, Computer Science, or related technical discipline required.
Master's degree in Information Technology, Engineering, Computer Science, or related technical discipline preferred.
DoD 8570/8140 IAT Level II Certification required.
Active Secret security clearance and U.S. citizenship required.
Experience in enterprise IT service delivery and senior escalation roles.

Responsibilities

Serve as the highest level of technical escalation within Tier III Service Desk.
Lead analysis and resolution of complex enterprise infrastructure and systems issues.
Perform systems integration, verification, and validation activities.
Conduct architecture reviews and risk assessments for modernization opportunities.
Collaborate with cybersecurity, operations, and program management teams.