Remote IT Support Technician — Entry Level

Dine Development Corporation; Arlington (VA); Remote; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Retirement match

Paid time off

Tuition reimbursement

Job summary

Din Development Corporation is seeking a Junior Remote Support Technician in the Arlington, VA area. You will deliver Tier I remote IT support to end users, troubleshoot Windows issues, and document resolutions in ServiceNow, working under guidance from senior staff and the Solution Center Lead.

Responsibilities include remote troubleshooting, ticket management, and knowledge capture to improve the Support Center.

Qualifications

• 1–3 years of professional IT support experience.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related technical discipline, or equivalent vendor certifications and experience.
• Experience troubleshooting Windows and standard enterprise applications using structured problem-solving.

Responsibilities

• Provide Tier I remote IT support and develop Tier II capabilities.
• Troubleshoot hardware and software issues using remote tools and document in ServiceNow.
• Escalate complex incidents with clear handoff to senior staff.
• Maintain SLA compliance and provide courteous, professional support.
• Contribute to knowledge articles and internal documentation.

Skills

Windows troubleshooting

Remote support

ServiceNow

Ticketing

Education

Bachelor's degree in IT/CS/IS

Tools

ServiceNow

DameWare

Job description

Din Development Corporation is seeking a Junior Remote Support Technician in the Arlington, VA area. You will deliver Tier I remote IT support to end users, troubleshoot Windows issues, and document resolutions in ServiceNow, working under guidance from senior staff and the Solution Center Lead.

Responsibilities include remote troubleshooting, ticket management, and knowledge capture to improve the Support Center.