Junior Remote IT Support Specialist (Windows/Enterprise)

Diné Development Corporation; Oregon; Hybrid; USD 39,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision, life and-dis

Retirement plan with company match

Paid time off

Tuition reimbursement

Job summary

Diné Development Corporation in the United States is seeking a Junior Remote Support Technician (Entry-Level) to provide Tier I/II remote IT support for DISA's C4E J6 mission. You will troubleshoot Windows issues, document work in ServiceNow, and escalate when needed under guidance from senior staff.

This role emphasizes customer service, SLA adherence, knowledge sharing, and staying current with security procedures in a classified environment.

Qualifications

• 1–3 years of IT support experience in service desk/remote support.
• Bachelor's degree or equivalent in IT-related field or vendor certs accepted in lieu of degree.
• Active Secret clearance is required.
• CompTIA Security+ (on hire); HDI Desktop Advanced Support Technician and ITIL v4 Foundations (within six months of hire).
• Preferred: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, Windows 11 OS Troubleshooting.

Responsibilities

• Provide remote IT support to users in an enterprise Windows environment.
• Use approved remote access tools to diagnose and resolve end-user issues; determine when remote vs. deskside intervention is needed.
• Manage incidents in ServiceNow with proper categorization and updates.
• Escalate complex issues with clear handoffs to Tier II/III teams.
• Deliver courteous, professional customer support and set clear expectations.
• Contribute to knowledge articles and ongoing documentation.
• Stay current on supported software/hardware and security procedures in a classified environment.

Skills

Customer service

Structured problem-solving

Education

Bachelor's degree or equivalent in IT field

CompTIA Security+

HDI Desktop Advanced Support Technician

ITIL v4 Foundations

CompTIA A+

Microsoft 365 Certified: Modern Desktop Administrator

Windows 11 OS Troubleshooting

Tools

DameWare remote access tool

Job description

Diné Development Corporation in the United States is seeking a Junior Remote Support Technician (Entry-Level) to provide Tier I/II remote IT support for DISA's C4E J6 mission. You will troubleshoot Windows issues, document work in ServiceNow, and escalate when needed under guidance from senior staff.

This role emphasizes customer service, SLA adherence, knowledge sharing, and staying current with security procedures in a classified environment.