Remote IT Support Technician — AI & Automation Explorer

Sunstar Insurance Group; Springdale (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Sunstar Insurance Group is seeking an IT Support Technician to deliver end-user support, resolve hardware and software issues, and remotely assist staff across multiple locations. You will help shape AI-driven workflows, automation, and modern workplace tech like Microsoft 365, Copilot, and Power Platform to boost productivity and user experience.

The role emphasizes curiosity, customer focus, and the ability to communicate technical concepts clearly while advancing secure, efficient IT

Qualifications

• 1–3 years in help desk or technical support.
• Strong troubleshooting and communication skills.
• Proficiency with Windows and Microsoft 365.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-point-of-contact support for employee tech requests.
• Diagnose and resolve hardware, software, account, and Microsoft 365 issues.
• Provide remote support across multiple locations.
• Document issues and contribute to knowledge base.
• Support AI and automation initiatives with Copilot and Power Platform.

Skills

Windows OS

Microsoft 365

Technical troubleshooting

Customer service

Remote support

Education

High school diploma or equivalent

Tools

Copilot

Power Automate

Intune

SharePoint

Job description

Sunstar Insurance Group is seeking an IT Support Technician to deliver end-user support, resolve hardware and software issues, and remotely assist staff across multiple locations. You will help shape AI-driven workflows, automation, and modern workplace tech like Microsoft 365, Copilot, and Power Platform to boost productivity and user experience.

The role emphasizes curiosity, customer focus, and the ability to communicate technical concepts clearly while advancing secure, efficient IT