Desktop Support Technician

Jobtailor; Santa Clara (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Santa Clara, CA, seeks an IT Support Specialist to drive AI tool enablement (Claude) and provide remote-first hardware and software troubleshooting across Mac, Windows, and Linux.

You will manage provisioning for new hires and departures, support collaboration tools like Slack, Teams, Zoom, and handle ITSM tasks using JIRA and M365, while coordinating on-site visits and staying responsive between interactions.

Qualifications

• Comfortable working independently with light day-to-day oversight
• Broad generalist skill set across Mac/Windows/Linux rather than single-OS specialization
• Experience with modern SaaS/ITSM tooling (JIRA, M365, Slack/Teams/Zoom)
• Strong remote communicator who stays responsive and proactive between on-site visits
• Comfortable with basic new-hire /termination IT provisioning workflows

Responsibilities

• Drive AI tool enablement and adoption (Claude) across the team, serving as the go-to resource for AI-savvy support
• Provide remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site visits
• Support a mixed OS environment: Mac, Windows, and Linux
• Manage new hire and termination provisioning/deprovisioning across the client's tool stack, coordinating physical setup with the on-site visit schedule
• Support and troubleshoot collaboration tools: Slack, Teams, Zoom
• Provide first-line support on JIRA (ITSM), Microsoft 365, and Asana
• Support AWS and light GCP environments as needed
• Serve as a reliable remote point of contact between on-site visits, with clear response and escalation expectations

Skills

Mac/Windows/Linux administration

ITSM tooling (JIRA, M365, Slack/Teams/

Remote support / troubleshooting

New-hire provisioning workflows

Tools

JIRA

Microsoft 365

Slack

Teams

Zoom

Asana

AWS

GCP (light)

Job description

Responsibilities

• Drive AI tool enablement and adoption (Claude) across the team, serving as the go-to resource for AI-savvy support
• Provide remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site visits
• Support a mixed OS environment: Mac, Windows, and Linux
• Manage new hire and termination provisioning/deprovisioning across the client's tool stack, coordinating physical setup with the on-site visit schedule
• Support and troubleshoot collaboration tools: Slack, Teams, Zoom
• Provide first-line support on JIRA (ITSM), Microsoft 365, and Asana
• Support AWS and light GCP environments as needed
• Serve as a reliable remote point of contact between on-site visits, with clear response and escalation expectations

Requirements

• Comfortable working independently with light day-to-day oversight
• Broad generalist skill set across Mac/Windows/Linux rather than single-OS specialization
• Experience with modern SaaS/ITSM tooling (JIRA, M365, Slack/Teams/Zoom)
• Strong remote communicator who stays responsive and proactive between on-site visits
• Comfortable with basic new-hire /termination IT provisioning workflows

Core Competencies

Demonstrates expertise in AI tool enablement, remote hardware and software troubleshooting, and support across diverse operating systems. Proficient in managing IT provisioning workflows and utilizing modern collaboration and ITSM tools.