Remote IT Support & Systems Administrator

Jobicy; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote Work

Private Medical Insurance

Unlimited PTO

Unlimited Sick Leave

Dev Budget

Job summary

Jobicy is seeking an IT support professional to handle hands-on operations for employees, from access control to endpoint management and onboarding/offboarding. You will own requests end-to-end, work with non-technical colleagues, and continuously improve processes to prevent recurring issues.

The role covers macOS/Windows workstations via MDM, Google Workspace and cloud IAM, plus international equipment logistics. A strong focus on security and clear communication is essential.

Qualifications

• 3+ years of hands-on IT support, Service Desk, or system administration with ownership of end-to-end IT tasks.
• Experience supporting macOS in a production employee environment.
• Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar).
• Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
• Demonstrated ownership of access lifecycle – joiners, movers, leavers – including approval flows and least-privilege practice.
• Experience with equipment provisioning, inventory, and remote/international delivery.
• Solid understanding of network fundamentals and endpoint security basics.
• Experience with a ticketing system with SLAs and maintaining written documentation.
• Ability to handle high volumes of concurrent requests while communicating clearly.
• At least one concrete example of automating a repetitive support process.

Responsibilities

• Own employee IT requests end-to-end: prioritize, inform, resolve, document, and prevent recurrence.
• Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS.
• Run onboarding and offboarding: accounts provisioned on day one, access revoked promptly, devices recovered.
• Configure and maintain macOS and Windows workstations via MDM: policies, deployment, encryption, recovery.
• Manage IT equipment procurement, delivery, returns, and inventory across locations, including international shipping.
• Troubleshoot hardware, software, networks, and SaaS issues methodically.
• Maintain IT documentation and asset records to avoid single points of failure.
• Reduce repetitive work through scripting and process improvements without weakening security.
• Enforce IT security and access policies; identify and escalate gaps.

Skills

IT support

Service Desk

System administration

macOS

Windows

Google Workspace

Access management

SLA management

Ticketing systems

Automation scripting

Tools

Jamf

Kandji

Intune

JumpCloud

Hexnode

Google Workspace

AWS

GCP

Azure

Job description

Jobicy is seeking an IT support professional to handle hands-on operations for employees, from access control to endpoint management and onboarding/offboarding. You will own requests end-to-end, work with non-technical colleagues, and continuously improve processes to prevent recurring issues.

The role covers macOS/Windows workstations via MDM, Google Workspace and cloud IAM, plus international equipment logistics. A strong focus on security and clear communication is essential.