Remote IT Support Specialist - User-Centric Tech Help

Scorpion Enterprises, LLC; California (MO); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Flexible paid time off

Paid parental leave

Paid cell phone and service

Remote office allowance

Professional development

Regular manager check-ins

Job summary

Scorpion Enterprises, LLC is seeking a technically savvy IT Support Specialist to oversee computer systems and provide internal assistance to all Scorpion users. You will ensure teams are set up for success in their workstations and deliver exceptional customer service.

The role requires strong troubleshooting abilities, excellent communication, and the ability to explain technical concepts to non‑technical users.

Qualifications

• Proven experience in a help desk or IT support role (1 year preferred).
• Strong communication skills and ability to explain technical concepts to non‑tech users.
• Experience supporting Windows and macOS environments and MS 365 suite.

Responsibilities

• Triage complex tickets and escalate when needed.
• Resolve software and hardware issues for users.
• Handle calls, chat, and email inquiries about software, connectivity, printing, and workstation hardware.
• Guide users through diagnostic steps and document resolutions.
• Coordinate with team to research and resolve problems.
• Arrange service with vendors for repairs or replacements.
• Maintain inventory of hardware for locations.
• Ensure new hires and swaps have working workstations.

Skills

Windows 10/11

macOS

Active Directory

Microsoft 365

Outlook/Office Apps

Customer service

Education

Associate's or Bachelor's degree in IT/CS/IS or related field

Tools

Microsoft 365

Active Directory

Job description

Scorpion Enterprises, LLC is seeking a technically savvy IT Support Specialist to oversee computer systems and provide internal assistance to all Scorpion users. You will ensure teams are set up for success in their workstations and deliver exceptional customer service.

The role requires strong troubleshooting abilities, excellent communication, and the ability to explain technical concepts to non‑technical users.