Remote IT Support Specialist for Local Businesses

Scorpion Enterprises, LLC; Henderson (NV); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance and benefits

Remote office allowance

Professional development

Job summary

Scorpion is seeking an IT Support Specialist to oversee computer systems and provide internal support for all Scorpion users. You will ensure teams are set up for success with workstations and software, delivering proactive, high-quality service.

Strong customer service, written and verbal communication, and tech-savvy problem solving are required to support users and keep operations running smoothly. Hybrid/office work options are available.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field preferred, or equivalent experience.
• Industry certifications such as CompTIA A+, Network+, Security+ or Google IT Support Certificate are a plus.
• Demonstrated commitment to continuous learning and staying current with IT best practices.

Responsibilities

• Triage more complicated tickets and escalate to Senior team members.
• Identify, investigate, and resolve user problems with software and hardware.
• Handle support calls, chat, email and other communications regarding software, connectivity, printing, and workstation hardware.
• Guide users through diagnostic and troubleshooting steps and tools.
• Collaborate with team members to resolve issues and maintain knowledge of technology trends.
• Arrange service by vendors to repair or replace defective products.
• Maintain hardware inventory and ensure new hires are set up promptly.
• Provide testing to OS and Application patches and update documentation.

Skills

Windows

macOS

Active Directory

Microsoft 365

Outlook

Teams

Customer service

Troubleshooting

Communication

OS troubleshooting

Education

Associate's or Bachelor's degree in IT or related field

CompTIA A+

Network+

Security+

Google IT Support Professional Certificate

Tools

Active Directory

Microsoft 365

Job description

Scorpion is seeking an IT Support Specialist to oversee computer systems and provide internal support for all Scorpion users. You will ensure teams are set up for success with workstations and software, delivering proactive, high-quality service.

Strong customer service, written and verbal communication, and tech-savvy problem solving are required to support users and keep operations running smoothly. Hybrid/office work options are available.