End-User Support Technician (Help Desk)

GRP SCAN Group; City of Long Beach (NY); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Hourly pay range: $27.98 to $40.45 per

Annual employee bonus program

Wellness program

Paid-time-off (PTO)

11 paid holidays per year

401(k) retirement savings with company

Tuition reimbursement

Job summary

SCAN is seeking a seasoned Help Desk Technician to support local and off-site users, troubleshoot hardware and software issues, and assist in AD/SCCM administration. The role requires strong communication skills and the ability to guide other technicians.

You will plan workstation relocations, manage incidents, and participate in projects to improve IT operations. This position emphasizes teamwork, reliability, and customer service in a dynamic environment.

Qualifications

• High school diploma or equivalent required.
• 5+ years of related experience.
• Performs work under direct supervision; handles basic issues and refers complex ones.
• Technical expertise with advanced technical skills in the functional area.
• Strong problem solving and communication skills.
• Ability to identify needed information and perform research.
• Good troubleshooting and interpersonal skills.

Responsibilities

• Provide phone and help-desk support for local and off-site users.
• Plan all computer workstation relocations and major moves.
• Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.
• Assist in the administration of Active Directory, SCCM, SUS, Dameware and Lansweeper.
• Record detailed incident descriptions in the call tracking system and follow-up to resolve issues, ensuring customer satisfaction.
• Participate in special projects as required and contribute to team efforts.
• Provide guidance and work leadership to Help Desk Technicians.

Skills

Help desk support

Phone support

Microsoft 365

Active Directory

SCCM

Dameware

Lansweeper

Network troubleshooting

Communication

Problem solving

Leadership

Education

High School Diploma or equivalent experience

Tools

Active Directory

SCCM

SUS

Dameware

Lansweeper

Job description

SCAN is seeking a seasoned Help Desk Technician to support local and off-site users, troubleshoot hardware and software issues, and assist in AD/SCCM administration. The role requires strong communication skills and the ability to guide other technicians.

You will plan workstation relocations, manage incidents, and participate in projects to improve IT operations. This position emphasizes teamwork, reliability, and customer service in a dynamic environment.