Remote IT Support Specialist - Tier II

Williamson County Adult Probation; Georgetown (TX); Remote; USD 45,000 - 65,000; Full time

Job summary

Williamson County Adult Probation is seeking a Tier II IT Support specialist to investigate, troubleshoot, and resolve moderately complex technology issues for employees. This role supports remote assignments and may require hours outside the standard workday.

The position emphasizes hardware/software maintenance, detailed reporting, and collaboration with an IT team on system development and enhancements. A vocational diploma and 2+ years of related experience are expected.

Qualifications

• Vocational/technical diploma or certificate and two (2) years of job-related experience; or three (3) years of job-related experience.
• Working knowledge of specific job-related technology
• Possess and maintain a personally-owned mobile device capable of receiving calls, text messages, and emails

Responsibilities

• Provides technical assistance and support on a wide range of computers and peripherals to resolve moderately complex technology issues
• Performs routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systems
• Evaluates existing computer systems and recommends hardware or software upgrades
• Maintains detailed, documented reports of service requests and projects completed
• Supports a designated team with development, implementation, testing, and enhancements of technology systems
• Performs special duties as assigned
• Provides remote support within extended hours requiring scheduling availability for a staggered shift that may start as early as 5:00 am or end as late as 8:00 pm

Skills

Troubleshooting

Documentation

Education

Vocational/technical diploma or certificate

2 years of job-related experience

3 years of job-related experience

Job description

Williamson County Adult Probation is seeking a Tier II IT Support specialist to investigate, troubleshoot, and resolve moderately complex technology issues for employees. This role supports remote assignments and may require hours outside the standard workday.

The position emphasizes hardware/software maintenance, detailed reporting, and collaboration with an IT team on system development and enhancements. A vocational diploma and 2+ years of related experience are expected.