Remote IT System Support Specialist I
Williamson County
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Job summary
Williamson County is seeking a Tier II IT Support Specialist to provide moderately complex technical assistance to employees by investigating, troubleshooting, and resolving issues related to technology systems. The vacancy is in the Remote Support assignment and reports to an IT Manager or Director.
The role includes working in a remote support capacity with potential irregular hours, occasional travel between sites, and duties that span maintenance, issue resolution, and participation in
Qualifications
- Requires vocational/technical diploma or certificate and 2 years of job-related experience, or 3 years of job-related experience.
- Ability to investigate, troubleshoot, and resolve moderately complex technology issues for employees.
- Capable of documenting service requests and projects in detail.
Responsibilities
- Provide Tier II support to employees for hardware and software issues.
- Perform routine hardware/software maintenance and assist users with system upkeep.
- Evaluate systems and recommend upgrades; contribute to tests and implementations.
- Maintain detailed reports of service requests and projects; document outcomes.
- Support a designated team with development, implementation, testing, and enhancements of technology systems.
- Perform special duties as assigned.
Skills
Education
Job description
Williamson County is seeking a Tier II IT Support Specialist to provide moderately complex technical assistance to employees by investigating, troubleshooting, and resolving issues related to technology systems. The vacancy is in the Remote Support assignment and reports to an IT Manager or Director.
The role includes working in a remote support capacity with potential irregular hours, occasional travel between sites, and duties that span maintenance, issue resolution, and participation in
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