IT Technician II #26-176

Doc PersonalBeratung GmbH; South Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

The South Carolina Department of Probation, Parole and Pardon Services is seeking an IT professional to deliver Tier 2 technical support, including installing, configuring, and troubleshooting network connectivity, desktop hardware, and software issues, under general supervision. This on-site role serves the SCDPPPS end-user community.

The position requires travel across the state to provide on-site assistance and coordination with ITS and business units, ensuring reliable hardware, printers,

Qualifications

• High school diploma required; associate or bachelor’s degree may substitute for required experience.
• Bachelor’s degree with IT or electronics technology experience considered for the role.

Responsibilities

• Deliver Tier 2 technical support including installing, configuring, and troubleshooting network connectivity, desktop hardware, and software issues.
• Provide support for computer hardware, printers, operating systems, and digital communications.
• Collaborate with ITS management and other ITS sections to resolve end-user issues.
• Occasional statewide travel to provide on-site support across multiple locations.

Education

High school diploma

Associate or Bachelor’s degree may substitute for experience

Bachelor’s degree with IT/electronics experience

Job description

Job Summary

Under general supervision, deliver Tier 2 technical support including installing, configuring, and troubleshooting network connectivity, desktop hardware, and software issues. Provide support of computer hardware, printers, operating systems, and digital communications. Act as a liaison between SCDPPPS business units and ITS customer service initiatives, focusing on the business application of IT hardware and software resources for the SCDPPPS end-user community. Collaborate with ITS management staff and other ITS sections to identify, create, and resolve end-user support issues. Position requires statewide travel to provide on-site technical assistance and support across multiple locations.

Qualifications

A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.

A bachelor’s degree and experience in information technology, electronics technology systems, or other related areas.

Please note: This is an entirely on-site, in-office position.

SCDPPPS DISCIPLINARY ACTIONS ARE CONSIDERED DURING THE INTERVIEW PHASE.

SCDPPPS IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER

The South Carolina Department of Probation, Parole and Pardon Services is committed to maintaining a workforce that is free of unlawful discrimination, including harassment on the bases of race, color, national origin, religion, age (40+) or disability, sex (including pregnancy, childbirth, or related medical conditions, sexual orientation, or gender identity).

THIS POSITION IS NOT ELIGIBLE FOR POLICE OFFICER RETIREMENT SYSTEM